Albo42

Thank you Marcos. I will do that now. Thanks Alan

Hello I've paid for ESET Home Security Ultimate, with expiry date in 2025 ( Upgraded from a previous subscription~) However, I got a message in the app to say my Password manager subscription is going to expire in 10 days. I thought that was covered by the Ultimate subscription? Regards Alan

Marcos , thank you for your prompt reply. Will make a not of that and have a look at that setting. Might have been where the issue started. Thank you

Macros, I knew my ESET HOME password and when I attempted to input it said "Communication failed" . I did try to reset password anyway but still the device would return the same error - Communication failed. The phone was on the network and mobile data working as the phone received a phone call and Whatsapp message. An reply to my my wife from the support desk was to try and get the phone into Safemode. Did that and no soon as I was in safemode, the phone rebooted. Tried and tried again. Even when I was in safe mode, I could NOT see the ESET apps. SOLUTION - Clean wipe of phone, and reinstall apps. But, this time, I've NOT enable Antitheft. Can you confirm what you mean by not deleting ESET contacts from SIM ? Want to make sure I understand this fully before re-enabling. Thank you

Tonyset, I could not disable the Anti theft from the ESET HOME as the device was missing from the list of devices although it said a license was used !

Good evening While working to help my wife manage her contacts on her phone, I was importing some contacts from SIM to google contacts. some minutes later the phone locked. Despite entering my ESET HOME password, it tells me "Communication failed". ( password was correct) The SIM is online as I can send WHATSApp to it and call the phone, although cannot answer them ! My wife submitted a support case and was advised to change the ESET HOME password. I did this. When I try to unlock the phone it still says "Communication failed" My ESET HOME password works to log into my account. However, my wife's phone is NOT listed as a device. I've used 5 licenses and shows only 4 devices. How on earth can I unlock her phone please? There are two cases logged now; one from my wife #CASE_00338303 and one I've logged #338311. Any help would be very much appreciated. Thank you.