Dimitra

Hello constexpr, Sorry for the late reply. The problem occurs before the user reached the payment gateway. The steps are: Checkout page where you add your shipping details and choose payment method. The user is redirected to the Thank you page where he is informed that a redirection to the bank's page will happen in a few seconds - this is the step where the problem occurs if the redirection work, the user will get redirected to the payment's page where he adds his card details. If the redirection does not work, the user will remain in the Thank you page. So, the problem is the redirection from our website to the banks site. Tahnk you.

Thank you for the quick reply. So if I get it right, the default configuration for alphaecommerce.gr is Normal Browser but if a user has selected the secured browser option for this url, the redirection will not work.

I can't see this option, does it exist in 8.0.2039.3 version? The annoying thing is that the redirection works fine on my computer. The problem occurs in computers using Eset Endpoint v.8.1.2 with the SSL Filtering option enabled. When this option is disabled, the redirection works fine. Is this problem happening because of the user's ESET configuration or is it some problem on our website?

Hi, sorry for the late reply. Unfortynately I can't find the secure browser option and enable it. However, the url that open when you select the payment gateway is this https://www.alphaecommerce.gr/vpos/PaymentHandler2?trid=32740599227&st=203f10da392e9 where the last numbers change dynamically for each order. About the order errors, the only country option should be Greece (I think it's the default option) and you have to choose a shipping method in order to continue. Thank you

Hi Marcos, The errors you see is because you have entered an invalid post code (you can use 12243) and you have not choose a payment method (you could choose Alpha Bank, the first option). When you choose the bank option, you are redirected to Alpha Bank's page where you fill in your credit card's details.

Hi, We are facing a problem with an eshop we are maintaining. Some users have been complaining about the redirect to the payment gateway not working. After many tests, we noticed that the redirection is not working in computers using the Eset Endpoint v.8.1.2 with the SSL Filtering option enabled. Once we disabled this option, the redirect worked as expected. Is it possible that this option is causing the redirection to fail? If yes, how could we fix it? The website is https://just4pets.gr/ If you make any test orders, please write so in the notes field. Thank you in advance.