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About d.giacani

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  1. Hi, I'm running into trouble trying to deploy the agent in my network, I always get the generic error "Impossible to start the activity". When I try to generate the report It takes a long time and ends up with "timeout 90000ms", so I can't actually inspect any report. If I look at the file trace.log there are hundreds of entries like "Error: NetworkModule [Thread xxx]: ProtocolLayer: unsupported protocol version, ResolvedIpAddress:x.x.x.x, ResolvedHostname:hostname.domain, ResolvedPort:xxxx": I couldn't find any documentation about this, can you please help? I recently upgraded the ERA from 5 to 6 and since I can't solve this problem, my clients are not updating their virus definitions and keep annoying users about it.... Thank you
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