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JK123

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About JK123

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  • Location
    Germany
  1. The problem did come back. But it has nothing to do with the system I'm using. It even appeared at work. So I decided to accept the provided scan with ESET there. As it started scanning, i got access to Facebook instantly. The message was like you can continue using Facebook and we'll send a message about the results later. The result was that <a variant of Win32/Systweak.A potentially unwanted application> was found, but that cannot have anything to do with my problem. It was not even my computer ;-) So I think this whole malware-protection on Facebook needs some more development. I'm still curious what caused the false alarm on my account but I didn't get any answers from Facebook. Thank you for your support. Maybe I will try ESET software another time.
  2. Access comes and goes ... I start to think that Facebook is no beta-testing for the malware recognition and/or the scanner integration. @rugk: There is no other software to choose from, only ESET. I don't think that there is anything malicious on my computer. After the first alert I checked the computer with two different anti-spyware and anti-adware software and I use permanent anti-virus software. The alert also shows up on my second computer and with different browsers, but it doesn't happen with other facebook accounts or with the browser on my mobile device. I also can't find any hints that there is something wrong with my Facebook account. No activities are logged and none of my friends complained about getting suspicious messages or links from my account. But now that i have access again I changed my password and we'll see if the problem comes back.
  3. Thank you for your answers. In my case there is no way to skip the check. About spreading something with my account, another strange fact is that i have access to my profile on the phone, so its not totally blocked, only the access from windows on my computers (Firefox and IE on Win 7 and 8, also in privacy mode). I understand that facebook decides how to handle my account in this case, but according to the topic <ESET and Facebook - not a good idea> I think it makes look ESET bad too. My first impression was that this scanner is malware itself or a company with a very aggressive marketing: Use our product or say goodbye to your social contacts. I'm even forced to agree to a licence agreement from eset that is only available in english and that probably half of facebook users wouldn't understand entirely. I'm teaching people about privacy and security and for me this message in facebook is totally unacceptable. User proactive services brought this up earlier too. Of course you don't trust a website who tells you that your computer is infected. If you are in doubt, use reliable software to check, but never ever download the software that is offered with the infection message. There is even an instruction to assign authorizations if asked. I hope nobody is so careless following this instructions without some research. Even if I know more about ESET now, as a matter of principle i will not use this scanner and I want to find out if there is a another way to get into my account again. I would be great if someone could tell me a way to get into discussion with facebook about this topic. Of course i tried to contact them through the problem report form and with personal message in their profile, but as expected there was no response yet. Edit: After 1,5 days the message is gone and i have full access.
  4. Today as i logged in on facebook I received the "Your Computer Needs to Be Cleaned" message and the request to download and install ESET Online Scanner. My first thought was, that it was scareware and i decided not to install it. So I checked my computer with some other anti-malware programs. My computer was clean, but i still cannot get into facebook account anymore. Every time i get this message. However my wife can login on the same computer without any problems. Next thing i checked facebook with my second computer and i also get the warning there. So this warning is totally absurd but I'm forced to install the ESET scanner or create a new facebook profile. How would you call it, if a company forces you to install their software and blocks your social-network account if you don't?
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