[ICAP scan]

2 hours ago, Marcos said:

Currently there are no such plans. However, we recommend inquiring about it via your local ESET distributor who can then report it to HQ and if there's a demand for such feature from users we will consider it.

Thanks Marcos.

For ESET Server Security for Linux, can ICAP scanning to Synology NAS, QNAP NAS and VSAN file?

[ICAP scan]

ESET Server Security for Linux offer ICAP scan https://help.eset.com/essl/91/en-US/remote_scanning.html

Will the feature for windows be added in the future? If so, any targeted time-frame?

[Cannot find detection log in ESET Protect]

I can see detection log on my customer's endpoint antivirus, however the Detections in ESET Protect is empty. This client machine is connecting to the ESET Protect.

 

[CVE-2022-30190]

Recently CVE-2022-30190 was disclosed by Microsoft (https://msrc-blog.microsoft.com/2022/05/30/guidance-for-cve-2022-30190-microsoft-support-diagnostic-tool-vulnerability/) and is detected by Microsoft Defender. Whether my customers' ESET Endpoint is going to detect this? I cannot find any info to it.

[migrate ESET Secure Authentication]

May I know the steps to migrate ESA from installed server to a new server

[Expiry of live installer link]

 I wanted to find out whether live installer download links that we generate will expire.

I generated this link previously and sent it out for others to install (https://redirector.eset.systems/li-handler/?uuid=.......). But somehow the link expired. But on the dashboard there is nowhere where we can configure the expiry date of the link. Would you be able to advise on this?

 

[Login to ESET Protect failed]

My customer tried to login ESET Protect but failed with error:

Login failed: Unable to deserialize RPC message

Reset the password but still the same issue. First time saw this error. Please advise.

 

[Eset cyber security 6.10.700.0 fails to install on Mac Big Sur 11.3.1]

1 hour ago, Peter Randziak said:

Hello guys,

I checked it with QA and this version is supported the ESET product can be installed on it.

He pointed me to a case with the same issue, it was resolved by removing previous ESET installation / folders.

So check if you have the older version installed / remains from it, remove them and try to install again.

Peter

P_EES6M-6472

The old version was already uninstalled following FAQ https://support.eset.com/en/kb3239-how-do-i-uninstall-or-reinstall-eset-cyber-security-or-eset-cyber-security-pro. What else need to remove manually?

[Eset cyber security 6.10.700.0 fails to install on Mac Big Sur 11.3.1]

I have the same issue. macOS 11.3.1

[Does ESA support Palo Alto Globalprotect VPN?]

My customer purchased Palo Alto Globalprotect VPN, I want to propose ESA to him, Is there any document for me to read? I cannot find it from ESET website.

[Error loading data after login to ESET Protect]

2 hours ago, Lockbits said:

You should use an older version or another Java distribution supported by console. 16 is not supported. We had the same issue as you. 

Thanks. removed version 16 and downgraded to v11, issue solved.

[Error loading data after login to ESET Protect]

My customer uninstalled jdk11 and apache tomcat today, and installed jdk16 and reinstalled tomcat using ESET Protect AIO installer,  but it cause "Error loading data: Session is not valid" error after login to ESET Protect. How to solve it? 

 

 

[Cannot connect to wifi if ESET Endpoint installed]

On 3/31/2021 at 7:50 PM, Marcos said:

Strange that you've narrowed it down to real-time protection. Is it enough to pause it? Which of the events in the advanced setup must be disabled (scan on open/create/execute) for the issue to not manifest?

Hi Marcos,

The customer told me he just right click the eset icon and pause the protection, then he can see the wifi portal and connect to the wifi.

[Cannot connect to wifi if ESET Endpoint installed]

Our customer feedback that their users cannot connect to public wifi with ESET Endpoint Antivirus installed. The wifi has a portal where they need to login, same like in a hotel. When ESET installed this login page won't show up, But if disable real-time protection, it works as per normal. Ask user to change settings is not a good idea as they are not IT expert. 

[How to run command line task to upgrade ESMC7.2 to EP for Linux]

Tried to upgrade ESMC7.2 to EP for Linux using Component Upgrade Client task but failed. How to upgrade it using run command line task? Found this link but no details https://help.eset.com/protect_admin/80/en-US/client_tasks_run_command.html. Thanks

[Unable to login ESET Protect portal]

I have successfully upgraded ESMC7.1 to EP8 using EP8 AIO installer, including MS SQL 2019. But I cannot login to EP8 portal after upgrading, the error is "Login failed: Connection has failed with state "Not connected""

I have restarted SQL server, ESET Protect server service, Apache tomcat service, but issue is still persist. Trace log is attached. Thank you

trace_25Feb.log

[Parental control from "disabled" in handphone safe mode]

How to prevent the parental control app from "disabled" in handphone safe mode? Found that after installation of ESET parental control, when phone handled back to child the activity is not recorded, and cannot do instant block. Found the accessibility is disabled.

["ESET Network Protection Proxy" is in the Network settings]

On 11/22/2020 at 11:30 AM, Marcos said:

Do you want to keep ESET CyberSecurity without Web and email protection then?

I have same question, how to keep Cyber Security running but disable web and email protection permanently on Big Sur? I tried it, however ESET continues to try and install the proxy/VPN profile with my Mac trying to connect.

[How to clean all quarantine items via Terminal]

May I know how to clean all quarantine items via Terminal? My customer is using ESET File Security for Linux.

I only found syntax /opt/eset/efs/lib/quar --delete=id to delete single file with ID. How to clean all

[ESET detect threat only when the file is opened But not when scanned]

HI Marcos,

Any updates on this case?

[ESET detect threat only when the file is opened But not when scanned]

8 hours ago, Marcos said:

Are you referring to eicar, AMTSO tests or what exactly?

Hi Marcos,

We tested the eicar file.

[ESET detect threat only when the file is opened But not when scanned]

ESET Endpoint for Linux detects the threat only when the file is executed or created within the NFS server , but if we scan the local drive it’s not detecting the file which was written by NFS client.

In this test server, we have shared one local drive and from client system was made to write some virus files remotely , But when we scan the drive it’s not detecting the virus file. The virus sample get from https://www.makeuseof.com/tag/how-to-safely-test-your-antivirus-software/

[Agent installation failed (Redhat OS)]

On 8/18/2020 at 9:36 PM, Marcos said:

That error sounds like you were not using an x86/x64 compatible CPU but PowerPC. Is that true?

Hi Marcos,

 

It is IBM Power9 server running on Ubuntu OS, so does ESET support it?

 

[Agent installation failed (Redhat OS)]

When installing EM Agent into the VM with redhat OS, it states that "ppc64le architecture is not supported". Please advise.

[Admin user on MacOS are able to kill ESET]

We found admin users on MacOS are able to kill ESET Endpoint Security for Mac and it is not running in background at all. How to prevent it?

 

 

Thanks