I am evaluating ESET Mobile Security for Android on my new HTC One M9 running 5.0.2. When I logged onto your website to perform an Anti-Theft test, the test was running for a long time, then reported "The device could not be reached". My device is connected to the Internet via my home Wi-Fi so how can this be? All other apps are working fine. Can you explain, or offer any assistance in resolving this problem?