PaulOkello

I will wait for a response from support and if they are not finding anything by today, I will format the disk tomorrow Thanks very much for your assistance, it has taken me a week figuring what to do. Regards

Thanks for your reply, I talked to our local support and told me that it is impossible for me to remove disk partition and format an encrypted disk. What really happened was this; I encrypted the disk and completed successfully. But some of my application like teams where not opening, giving an error ""Your computer's Trusted Platform Module has malfunctioned. If the error persists, contact your system administrator with the error code 80090016". So did some google search and there was one article that said to run TPM.msc and clear tpm. When I did this and after restarting the computer the computer, when I entered my ESET pre-login password, it said it was a wrong password. So decided to do a password recovery, entering the password generated, I could start Windows 10, but this time the Windows goes to a repair mode and yet it could not repair Windows system. So decided to try data recovery, that too was giving errors 1-"Disk Data does not show a valid file system so decryption cannot continue". click next 2-Decryption data failed .\nIf you are using a recovery file please verify it is for this computer. (0x6) please report... 3-This computer will shutdown. I have a ticket opened, still waiting for a response from support. Otherwise I don't care of my data and files anymore. So I was planning just to remove the partitions and format the disk and install windows. But local support said it cannot do that

I have a problem with encryption. I could not the recover password for ESET EFDE using the password recover, so I tried data recovery but still could not get my computer back. Now my question is if I format my disk, will ESET still ask for the pre login password ? If so how can remove the password if it is stored in the BIOS? I have given up on all my data, Just want a fresh install.