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mis@calspas

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About mis@calspas

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  1. OK, yesterday, I enabled Idle State Scanning and my machine locked up last night! Everything was fine until the morning. Locked up tighter than a drum. Marc
  2. dpit: Ok, I did the same but then my ESET support engineer had me turn off Advanced Memory Scanner and Idle Scanning. So I put back the protocol filtering and just left the other two disabled. No lock ups so far. Now, I am going to put them back one at a time. I will keep the forum abreast of my results. Marc
  3. One of my machines is an HP and the other is a Dell. The lockups here do not follow the machine type. Cheers! Marc
  4. By the way, I put the Protocol Filtering back on (with the other two settings off) and my machine stayed running overnight. So now, I just have the other two off. (Advanced Memory Scanner and Idle Scanning)
  5. Cetrix: Try disable Advanced Memory Scanner and Idle Scanning. I am testing both settings and I will let you know. Marc
  6. I have been working with one of their go-live consultants. We turned off a lot of things of which the consultant did so fast, I was unable to keep up. The one that support told me to change was: (And we are not locking up anymore. 3. Disable Protocol Filtering a. Open the main program window by clicking the ESET icon, next to the system clock, or by clicking: Start -> All Programs -> ESET -> ESET Endpoint Security or ESET Endpoint Antivirus (EEA) b. Press F5 on your keyboard to access the Advanced setup window c. Navigate to Web and email -> Protocol filtering d. On the right side of the window, uncheck "Integrate into system" e. Reboot the machine What I found though is that you can do the same thing in the Policies and that will push out to all of your machines. Make sure your machine groups are assigned to a policy (I used the Balance one) and then you will find this under Email and Web.) I did that but we also did some other settings. I will be working with him again this afternoon so I will try to find out what else was removed. I'll post what I can find out. Good Luck! Marc
  7. Marcos: I sent the dropbox link to ccreply@eset.com with the following in the text: ESET Support Case Update: 1300227 - Other Issue - Other products or services issue
  8. Thanks for your reply. I am running 6.1.2222.0. Brand new installation of the latest version of ERA. I already sent the System Log to Support but they did not ask for a memory dump. I made the dump file and I will put it up on Dropbox. How can I invite you to the folder? I do not have your email.
  9. I began deploying ESET Antivirus last week and so far I have had at least 4 PCs freeze up since the installation (including my PC!) These 4 locked up over the weekend. It was a hard lockup since none of the input devices worked (e.g., mouse, keyboard, etc.) Anyone else experiencing this issue on Windows 7 Professional? Each of the 4 machines are of different manufacturers so it should not be PC related. Thanks to all, Marc at Cal Spas
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