EricTallan

Thank you. I actually found the old version on an old backup tape and got iot done that way, but will keep the link to the uninstaller for any future needs.

Where can I download older versions of ESET, specifically 5.0.2225? I'm trying to upgrade a laptop with that version to 5.0.2260, but it won't allow me to unless it has access to the install files for 5.0.2225.

Done.

I have an open support case, and an ESET technician collected all the relevant logs from a problem machine yesterday.

Nobody from ESET has followed up on this since 4/22 when they requested the logs. We now have 12 machines do this, with no resolution.

Any update on this? I replied to your PM with the requested log files last Friday. I now have 5 client machines experiencing this issue.

I have multiple clients suddenly having trouble updating. In ERAS, I get the error message "Error downloading the update". I have tried clearing the update cache and updating again, but that doesn't help. I have verified that the clients in question have plenty of free space on the C: drive. My clients update directly from ESET, and I'm seeing the issue on versions 5.0.2254 and 5.0.2260. One of the clients had the issue yesterday, so I upgraded it from 5.0.2254 to 5.0.2260 and then it started updating, but today the issue is back on that client.

I am also experiencing this error with 5.0.2237. I've had that version on my Windows 8.1 machine for a long time, and then did an in-place upgrade to Windows 10.

Just downloaded and installed the English version, and it also reports as 4.1.97.