Hello,
I have recently installed ERA6 on Windows Server 2008 R2. I have licenses for Endpoint Antivirus for Windows and Mobile Security Business Edition. (I previously had the ERA Server 5 on a different machine and upgraded when I purchased the mobile security licenses.) This is a small domain, so all components of ERA, the SQL database, the MDM, etc. are on the same machine. I am running into several odd issues, and here's one specific to device enrollment.
I've followed the directions in the ERA manual to add devices using the IMEI and then create a device enrollment task. When I look at the details for the enrollment task, it tells me that it completed successfully. However, on the devices, after entering the server and port, I encounter the following error:
Device not authorized
Your device cannot connect to ESET Remote Administrator because it was not authorized by your administrator.
Device ID: 99000xxxxxxxxxx
The device ID is the IMEI I entered, except that the last digit has been truncated. The devices I'm testing are Sprint Samsung Galaxy S5 phones and Tab3 tablets.
The devices are on the same LAN as the server, and I even tried turning off the server's firewall completely to make sure it wasn't a communication issue. I also re-tried with the truncated IMEI, the MAC as just the characters, the MAC in the 00:00:00..... format (the manual does not specify how to format the MAC) - regardless, I still get the same error.
Any advice on what I'm doing wrong and how to fix it? Thanks in advance.