Mathew O

Thank you for the explanation!

Can anyone give an explanation why switching to the pre-release update channel in the advanced update setup allows ESET to properly handle SSL certificates issued by Amazon while the latest update doesn't? This affects 1000's of my users who use both ESET and our product that is based on AWS.

I followed the advice given in the comments a few comments above "Does switching to the pre-release update channel in the advanced update setup make a difference?" and removed the changes I made to the SSL/TLS settings and it is working fine now!

I think I've been having similar issues. Since October 2021, I was unable to view videos that were larger than 50MB or so via my web app (content stored on S3 buckets, delivered via AWS CloudFront). I finally figured out the cause (or I believe it is) and that is that ESET is choking up on reading SSL certificates from Amazon. No errors are shown in the console or networking in dev tools, however the timing shows that the request is stalled. After changing the SSL/TLS settings in ESET and choosing to ignore the url of the content that is delivered via AWS CloudFront, the video files are displayed correctly.