smarra

How can I create custom reports? I can't seem to find any reports that will the the outcome/action taken on a detection. ie, was the file quarantined, cleaned or deleted? Thanks

I noticed this too. in my case it was an issue with the new eset agent causing high cpu with the wmi service. To test this, I simply stopped the agent service. Once I did that, everything returned to normal. started agent service, everything went slow. I tried to update the agent, but that had no effect. I sent the logs to eset as requested, but eventually decided to revert back to v5.

I gave up. I just rolled back to v5. All is right again!

I agree that fulling testing a product before going into production is a must. Unfortunately, with limited resources, it makes it more difficult. Some users don't have labs or test environments to use. With that being said, I didn't encounter most of my frustrations until after deployment! So to continue with my frustrations, I updated my ERA server. Now it appears that none of the clients are reporting back. I think ESET customer care and support is great. The few times I needed help with something, they have been very helpful and responsive. However, at not fault of ESET, I just don't have the time, staff, or resources to dedicate right now to get back to some basic functionality that was easily available in v5. I think that I've made up my mind on rolling back to v5. I'll use it until its EOL, and then evaluate what to do next when that time comes. I think ESET will get v6 where it needs to be, but for the time being, I'm not a fan of v6! I guess that's the price I paid for trying to be cutting edge!

I would like to echo the first post. I have been using eset for just over a year. I loved the product. The admin console was quick and easy to use. Navigation was simple. Detection was amazing. It was fast, and did bog down the workstations. Everything I hated about symantic, mcafee, etc was gone! Then v6 was released... oh, how I wish I would have spent more time with it in testing before deploying it to production. I am not happy with v6 at all. There really isn't much I like about it. I don't care for the web based console. I don't like the agent approach of the client, I'm seeing it cause some odd issue with WMI service, and consuming cpu. The deployment of a/v, generating reports, view the panels, just about everything is overly complicated and cumbersome. Not all is bad, I do like the rouge scanner. I'm torn on what to do next. Do I give v6 more time, and maybe grow into it? Regardless, change is going to happen, but it looks like I'll be changing back to v5!

I can't say that I'm very happy with version 6 either. I'm considering downgrading back to 5.