dlaporte

I have been testing different policy changes and have been duplicating the default "Eset Security Product for windows..." when I do this. I have noticed that when I do this and then update a specific client with the changes it gets some of the old and some of the new policies. I checked and made sure that the client pc was only assigned to the new (duplicated) policy. I then created a policy from scratch (well from choosing "new") I Had ZERO issues with ANY of the settings I chose on the client PC.

Thanks Marcos

Server Policy setting _ SET TO AUTOMATIC MODE example Client with the Policy applied - Still being applied the old setting INTERACTIVE MODE This is with multiple reboots and over a day to update?! If I manually change it at the client it seems to then stick?? This needs to be fixed... I have checked to make sure there are no other policies applied to the client also...

I meant EES. can you explain in detail the remote assistance exception?

FYI These instructions are for updating the ESET Remote Administrator Webconsole. Don't forget there are numerous Applications... They all begin with ESET Remote Administrator (e.g. ESET Remote Administrator Server, ESET Remote Administrator Agent...)

Restarting the agent doesn't always do the trick. I have also noticed that when I change a policy FIREWALL - (specifically turn off or on Personal firewall and ) it does not make the change! It will take the other changes (e.g. adding a custom rule in firewall) I also noticed the same issue with USER INTERFACE - Changing the start mode from minimal to interactive or vice versa

I think it is due to the "minimal" setting being applied from the policy it is getting.. the more annoying part is when I update the policy.... Why doesn't a reboot (or 2) make the change on the client PC?

WIN 7 machines The new tab gives you options, but when you select one nothing opens (there is a running app (with "e" in the toolbar, but its useless) help?

I see a Delete option when I RT Click on a device from "Computers" Does this remove it totally from ESET?

disregard the LSAS entry

Yes. I do. I think I figured it out by applying a test policy to my sandbox client that had interactive mode set. When I did this and then initiated a Remote assistance session it prompted about incoming and outgoing sessions. I chose to allow ESET to create a rule for each one. I then created a new ERAS policy and included these 5 new entries. Still testing, but seemed to do the trick.

I ran this task command on a new Dynamic group I created that has a template that uses the expression "Installed software . Application name =(equal) ESET Remote Administrator Agent". I then ran a run as command task to the Dynamic Group. Worked great!

I have figured out how to lock the users down from messing with the EEA client from the systray icon. I am now struggling with allowing remote assistance while keeping the users from having to turn off personal firewall on their end from their systray by setting custom policy in the Personal firewall policy that is being applied to their PC. I'm trying to figure out if it would be better to allow the user to be able to: 1. disable the personal firewall (ONLY) from the systray icon. (have everything else grayed out?) 2. if that is an option can it be set to automatically re-enable the ESET personal firewall after a set amount of minutes ??

thanks.

Thanks Jim! I was getting tired of the false readings as well.

I have another test user install today...Will do..TY Marcos I have only done 2 more installs and neither have prompted? so I haven't been able to screenshot it yet. It basically pops up a small notification window that gives the user the option to choose the ESET Firewall or Windows Firewall.

What Marco is trying to say is... THERE IS NO FULL INSTALL CONSOLE! But if you want to use our OLDER software you can revert to the version 5... uhhh really..

I have always had great things to say about ESET/NOD32. I have 800 licenses that will be used and I really need some answers soon. I also created a great .pdf file with the help of jimwillsher's instructions on how to update your Agents. I tried to upload it and nobody can read it!! Seriously... word of mouth is great when it's positive....

Seriously annoying! No reason for the unanswered thread filter since 95 percent are unanswered....

sorry guys.. spending too much time trying to post this. PM for an emailed copy.. bests.. here it is without the Screenshots (much easier to figure out with the pics) Dante' ESET REMOTE ADMINISTRATORHOW TO UPGRADE REMOTE ADMINISTRATOR AGENT TO NEW VERSION Create a new dynamics group template, where Application=ESET Remote Administrator Agent, Version=6.1.265.0, and OS.Platform = 64-bit Step 1 – Click Admin . Step 2 - Click Dynamic Group Templates. . Step 3 - Click New Template . Step 4 - Give Template a name. eg ERAS Agent Updater 64 bit. Step 5 - Click on “+” next to EXPRESSION. . Step 6 - Set operation to All conditions have to be true. . Step 7 – Click on the “+” next to ADD RULE and in the pop up window choose Installed Software>Application Name then Click OK. Step 8 – Type ESET Remote Administrator Agent. Step 9 - Click on the “+” next to ADD RULE and in the pop up window choose Installed Software>Application Version then Click OK. Step 10 - Type 6.1.265.0 (or whatever the installed version is at that time).6.1.265.0 Step 11 - Click on the “+” next to ADD RULE and in the pop up window choose OS Edition>OS Platform then Click OK. Step 12 - Type 64-bit (or 32-bit depending on which one you are targeting) Step 13 – Click Finish. Step 14 - Click on Admin. Step 15 – Click on Groups. Step 16 – Click on the Drop down arrow and Select New Dynamic Group. Step 17 – Name the group. Step 18 - Click on “+” next to TEMPLATE. Click Choose Existing… . Step 19 – Find your newly creating Dynamic template and choose it. Click Finish. Step 20 – Click on Groups and scroll down to bottom and find newly created Dynamic Group. Step 21 – Click on gear cog icon and choose New Task. Step 22 – Name the task. Step 23 – From the Drop down arrows choose “Operating System” and “Run Command” Step 24 - Click on “+” next to SETTINGS. Step 25 – Type in command msiexec /qr /I hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.1.365.0/Agent_x64.msi”ALLUSERS=1REBOOT=ReallySupress P_CONNECTION_CHOSEN= Host P_HOSTNAME=Our.FQDN P_PORT=OurPort Eg. hxxp://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.1.365.0/Agent_x64.msi”ALLUSERS=1REBOOT=ReallySupress P_CONNECTION_CHOSEN= Host P_HOSTNAME=skypeinternational.com P_PORT=2222 Step 26 – Click Finish. DONE

This is happening right after a Push install of version 6.1.222.0 I don't want them getting prompted at all!! Help please..

Im not sure if you can see this .pdf If you cannot feel free to message me and ill get it to you. .dll

Well A special thank you to user Jimwillsher for giving me the instructions to do this.. Here is the directions in pdf format. .dll How to upgrade ESET Agent from ERAS.pdf

I noticed that All of my devices that have had Endpoint 6.1.222.0 pushed to them have 5 default policies. Q1 - is there a reason why I would want the "Security Product for OS X & Linux - HTTP Proxy Usage applied on my Windows 7 Client Machines? Q2 - is there a reason why I would want the "File Security for Windows Server - HTTP Proxy Usage applied on my Windows 7 Client Machines? Thanks.. .dll

I followed these instructions and it indeed works!! TY Jim!!