Big problem : Agent is totally out of service on many devices... in Remote Management Posted December 17, 2016 Hi all, We manage about 850 devices on our ER6. We have a large panel of windows OS from XP to 10 and from 2003 to 2012 R2. Now we are facing a big issue, about 10% of the agents haven't joined the console since weeks, mounths... Ok some computers are quite never powered, some others are dead. But we realise that most of those 10% never joins the console because agent is totally out of service and we have to reinstall it manully ! It seems that the push update of the agent (we start with 6.3 and update to 6.4) breaks many agents ! I am very affraid about that !! have you got some similar experience ?!