qroberts

Hey @Bill Lyons, After I dedicated a NIC to the ESET Protect vm the timeouts became almost a non-issue. We are still getting timeouts but they aren't really impacting our environment as they once did when the NIC was shared with multiple vm's.

What is the difference between ESET Server Security and ESET File Security? I want to ensure that I am installing the correct product on my servers. I know that ESET Endpoint Security is meant for end user workstations and ESET Mail Security is meant for Microsoft Exchange servers

Still seeing some timeouts but not nearly as frequent nor are there multiple timeouts at the same time. It is workable like this but I still think there is an underlying cause on the ESET Protect VM itself

Issue seems to be resolved now. I dedicated one of the NIC's by creating a new vSwitch on the ESXi host and assigning it to the ESET Protect server. Will reply if I experience more issues.

Update on the issue. I am pinging another VM on the same ESXi host as the ESET Protect server and I am not seeing anything timing out. However when I ping the gateway (FortiGate) on the same subnet, separate from the ESXi host, I am seeing timeouts. Might be an issue with the ESXi network. I am going to dedicate one of the ESXi hosts physical NIC's to only the ESET Protect VM and see what happens.

I have submitted a support ticket and haven't heard back yet. Figured I would post on here for additional exposure and to post a solution for anyone else running into this issue.

I have the ESET Protect virtual appliance running in our environment on ESXi and I am having severe performance issues. I am constantly pinging the server and the response time is good but the server times out frequently for periods of time and the web interface becomes unresponsive. While connected to the ESXi hypervisor and using the client and in the command line looking at the server I run 'top' and look at the processes and it isn't apparent what is causing the issue. No processes have high CPU or RAM usage when pings are timing out The VM is assigned 6GB RAM, 4 CPU cores, 64GB SSD storage, 1000/1000mbps NIC. We have 36 devices assigned. ESET Protect version: ESET Rogue Detection Sensor 1.1.615.1 ESET Management Agent 9.0.2141.0 ESET PROTECT Server 9.0.2144.0 I have attached 3 screenshots of the server performance report, system info, and a screenshot of top while pings are timing out.