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kamiran.asia

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Everything posted by kamiran.asia

  1. Dear Marcos. We find that the problem is accrued in XP SP3 With AMD Possessor ( Maybe , Because all issues is accrued in XPSp3+AMD). We test Version Endpoint 6.5 , 5 , and even ESET NOD32 V8Home Edition !!! , ... . In all cases after Update Windows will restarted in logon. Reinstalling windows will not solve the problem ! We update one PC with update of 2019/11/25 . It will not restart. It just restart on windows logon with the latest update. It seems that there is some conflict in the recent module update ! We will check the renaming soon.
  2. Hi dears ESET Admins. This week we have many report from XP SP3 Clients that fails to boot. ESET Endpoint Security 7.0 ins installed on them. It hang on Logon screen and then Restarted. Unisntalling ESET Endpoint 7.0 from Safe mode will solve the issue ! We ask them to send us full log and ESET Log Collector to check. but before that any same Reported problem ?
  3. As we check Console V7.1 need metadata3 in offline repository so we use that parameters. We upgrade the ESMC from 7.0 to 7.1 and Offline repository not work any more because it can not find metadata3 in repository folders. As @ewong mentioned , It Seems that metadata3 is not generated with mirror tools . So Console 7.1 can not use offline repository in isolated networks right now. right now there is 2 problem in repository : 1- Many 404 Error 2- MetaData3 is not generated
  4. Hi Dear ESET Admins. We have problem in Creating offline repository. the command that we used is : MirrorTool.exe --repositoryServer AUTOSELECT --useMetadataInVersion3 --intermediateRepositoryDirectory C:\repository\Intermediary --outputRepositoryDirectory C:\nginxrepository\html\New --languageFilterForRepository en_US Many Files is missing as it seems that is not available in ESET Repository Servers. Example: hxxp://repository.eset.com/v1/com/eset/apps/business/ems/kerio/v6/6.5.16005.1/emsk_nt64_enu.msi.eula/eulaENU.rtf We are using Console V7.1 in a isolated network and it seems that new console just use MetaDataV3.
  5. Thank You. We used EBA as you said and right now the problem is solved in both EBA and ELA.
  6. Yes , We still having the issue in all of our Licenses. Trial , Paid , ...
  7. Hi Dear ESET Admins As you can see in pictures , from today morning we have problem with generating Offline Licenses at Ela.eset.com . It will hang on generating and download will not be enables. Just Loading and Loading ... With Best Regards.
  8. ELA offline file problem is sloved now. But still we see many Registration Problem in last 1 hour in https://int.form.eset.com/register/en
  9. Hi Dears, It seems that there is a problem in ELA offline license system. We have problem with creating offline license file in ELA. License creation loading never finish. Public ID: 3AD-JMA-TNR Best Regards
  10. Yes , as ESET Endpoint Security can be install on Windows server ( but it is not recommanded). Did you see s.th special in ESET Log Collector ?
  11. Hi We have problem in one of our servers that all modules ( Real Time , IDS , ... ) are not functional after installation. We try ESET uninstaller From Safe Mode ( Clean Installation ) and also we used kaspersky remover tools because there was a kaspersky Endpoint installed last week. ESET Log Collector : https://we.tl/t-lVfBWeH0Bh
  12. I forward your post to our support team , Best Regards.
  13. Dear ITman For your info , This 2 Server are offline and have no internet access for OS update
  14. These 2 servers are working about 1 Year and ESET were working probably , This Problem accrued suddenly. So we think they could not use sysprep recently.
  15. Again thank all for corporation and assistance , As we mentioned problem is not limited to one server. Another Server in the same Network & same Customer : ESET Log Collector Log + EKR Dump : https://wetransfer.com/downloads/da5ac063870b0f34c40a50aee5d5f93e20190519040857/2a842cbc9ae41c70019183577dcb365920190519040857/3902f3 Did you think that it's an OS Problem while 2 Server in same time have same problem? These 2 servers are very important and they can not reinstall OS easily.
  16. It seems that this problem have a special reason , today we receive another report from another server with the same problem, We will send the ESET Log Collector log and Ekr dump soon.
  17. This is the diagnostic data that our customer send to our support unit: https://wetransfer.com/downloads/544e8169a482b7efcee7f7c0b0e85ba320190518042256/856d459a267914f66f52810f095e48de20190518042256/4a6572
  18. After 1 Hour again problem accrued, We manually change "state" to complete but still ESET Real Time is not functional even after Restart , ESET Log Collector log at this state : https://wetransfer.com/downloads/7c2edd14989ce24f78402a5a285a35c120190516061226/6b5a84b79563121de9f9ebe714684d1820190516061226/339928
  19. today The State Key automatically changed to IMAGE_STATE_COMPLETE , So Real Time work probably, We can not find witch program or event changed this key yet. But The problem solved automatically. Thanks all ( @Marcos & @itman ) for perfect troubleshoot and perfect solutions.
  20. And what can be the reason of IMAGE_STATE_UNDEPLOYABLE ?
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