kamiran.asia

Yes We check because this Enduser Buy more than 10 Home License he can not user license manager !

We are ESET partner in ME but this account is for one of our customer that buy over 15 Home Edition Lic for their Laptops. You mean that this problem is because we buy 10 License with one email ?

Hi dears. It is about 3 days that we can not add any License in any account in my.eset.com License manager. The problem is in verifying owner ship. it send a request to customer care and customer care said that a non understandable email is revived our page will hang like the picture that is attached. When we refresh the page again request verifying owner ship will appear. We create a new account and new lic and the problem is the same. Best regards.

Thank for reply dear Martink. No Right now installation work properly but if customers wrongly select Endpoint packages for the Ip address that are servers, It will install Endpoint Antivirus at Servers. ( For Example in Deployment Tool ) We Hope that this problem will solve in next updates.

Hi dears. We Find that V7 All in one installer will install at Server Os with out any error. But in V6 it will not install endpoint version in Serves OS. It seems that it can not detect Server OS ! Also when installing Endpoint All-in-on 64 on 32 bit system the error is incorrect and it show that the system has a malware !!

Any Update from Administrators ? ?

Hi dears. In one of our projects agent V7 can not connect to V7 server with the error that is in the attached picture. We downgrade agent to V 6.5 then it connect to server but it not recognized installed AV and Agents as second picture. Wer try to clean install with Uninstaller in safe mode but same result.

Our Technical team find the conflict of HIPS of ESET and Kaspersky Ransomware free tool for business. So by removing Kaspersky Free Anti Ransomware tools the Freez problem solved. ?

Hi Dear Macros. The mentioned Setting ScreenShot is attached. Best Regadrs.

Hi Dears, in ERA V6 we have a default setting for dashboards that we can set customs graphs and save it as default and users use restore to default to load them. This option is not available in V7 ! Any Idea ?

Yes You are right we recheck the case and find out that "Product Not installed" is because of V6 Agent and policies is applied in V6. Temporary Policy did not apply because of a network problem. But it seems that this status "Product not installed" in v6 Agent must be corrected in feature release of ESMC.

Dear Macros. Did you receive our private message containing ESET Log Collector and Memory Dump ?

Thank you dear Macros for very quick reply , No The agent and Endpoint are V6. You mean when Server is V7 and client agent and endpoint is V6 , Policy must not apply in endpoint !? in this case they have more than 200 Clients in region that upgrading agent to V7 is not easy at this time. So we downgrade the console to V6. We believe than this is a bug in V7 and must be correct. Console V7 must support V6 Endpoint logically.

Hi, Today we upgrade ERA to ESMC7 and we see some bugs. The policy in the console will not apply in V6 Versions. Even in Applied policy it show "Prodouct not installed" and that policy is grey and inactive. The only Policy that apply to V6 versions is agent policy. is this a bug in V7 ?

Dear @Marcos The ESET Log Collector and Dump File have been sent via Private Message. For more info according to our tests Freeze will occurred when HIPS is enable and even with disabled Advanced memory scanner and Exploit blocker , Self Defense and .. This problem is general and we see this case in more than 100 Cases in last 3 days. Enabling Advanced HIPS log did not help because no logs generated while freezing in logging of blocked operations.

We send our Support professional to customer side to generate dump files. till now we find that the freez problem is because of HIPS and when google chrome or Outlook 2010 is opening the hang will occurred, I will Send you the logs and Dump files . Any Idea about HIPS Cause Freezing ?

Hi dears, From yesterday over 10 Customers report that Their Winodows 7 freez when they are working with google Chorme and outlook 2010 When they Remove Endpoint Antivirus they will not freez . Most of cases are windows 7 32 Bit. The problem is the same in Version 6.5 and 7

Specially our File Security customers that latest version is 6.5 report this problem to us. And there is no newer version for them. Thank you.

Thank you but over 90% of our customers still using V6.5 and we can not force them to upgrade specially in large networks. We will waiting for solving ...

Hi dears , it is about 3 days that all our customers says that their antivirus create a update program module event every hour. the AV is updated but every time it show 1/1 update progress, Clear update catch did not solve problem and it is general in many of our customers with different networks. It must be a ESET update server problem. ( S.th like corrupted module) And it seems that version 6.6 did not have this problem and just version 6.5 and below has this problem ( We are not sure 100%) installed component in a sample PC : Virus signature database: 17839 (20180806) Rapid Response module: 12608 (20180806) Update module: 1069 (20161122) Antivirus and antispyware scanner module: 1541.1 (20180803) Advanced heuristics module: 1188 (20180422) Archive support module: 1277 (20180727) Cleaner module: 1161 (20180723) Anti-Stealth support module: 1138 (20180625) Firewall module: 1378 (20180509) Antispam module: 1029 (20141103) ESET SysInspector module: 1273 (20180523) Real-time file system protection module: 1014 (20160223) Translation support module: 1701 (20180712) HIPS support module: 1324 (20180712) Internet protection module: 1331.1 (20180517) Web content filter module: 1051 (20160412) Advanced antispam module: 7757 (20180806) Database module: 1098 (20180530) Configuration module (33): 1525.11 (20171227) LiveGrid communication module: 1047 (20180717) Rootkit detection and cleaning module: 1019 (20170825) Network protection module: 1676 (20180710) Cryptographic protocol support module: 1028 (20180626)

Yes Dear Peter. 3AD-T2T-4A7

Hi dears, From today morning generating Offline license in ELA hang on loading and loading will not end so the Offline file will not generated.

Yes the Ep6.6 will create 6.5 and 6.6 update files , But in this case we want to generate only v6.* update from Ep6 that as you said it seems that ep6 update will handle with ep6.6 update because it will create both version

That's right. please report it to development team to correct it.

Dear Martink, The problem is in all ESET servers and as macros said mirror tools has problem with v6 mirror, when we set V6 update servers it try to load dll/update.ver that is not exist. this is a bug in mirror tools that must be fixed.