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kit

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  1. This issue is coming up again for more users. What is the best way to figure out why ESET is using so much CPU? The ProcMon log file has a ton of information, but not sure the best way to read it to understand what is going on.
  2. Thanks Marcos. I was able to create a ProcMon log file when the issue was occurring for my user before. What's the best way to go about analyzing the file?
  3. I have a user that is reporting high cpu usage with the ekrn.exe process. The ekrn.exe process seems to get stuck between 30-75% CPU usage and never lets go. What's the best way to go about troubleshooting CPU usage with the ekrn.exe process to figure out what is going on?
  4. Are you using active directory for sign in to your Macs? Is the workaround still working for you? Curious why you asked about AD as well.
  5. Are you using active directory for sign in to your Macs? Yep, our Macs are joined to our domain and use active directory. Is the issue related?
  6. @kingoftheworld - interesting, please keep us posted!
  7. No fix yet...I'm still working with support and providing them logs. My suggestion would be to contact support as well. I would hope if more people report this issue, it will receive more attention.
  8. Sad to say that I've received reports of this issue with the new version as well. I also have users reporting a startup lag that also existed in the previous version. I started a new post on the startup issue (here) since I'm not sure if the issue is related. I'm hoping we can get some confirmation from ESET on what is going on here...
  9. Is anyone else experiencing a slow startup issue with ESET Endpoint Security for Mac OS X? I have several Mac users that experience a very long pause (anywhere from 2-10 minutes) after logging in. The desktop loads, regular startup items load and right before ESET loads, the mouse cursor turns to a spinning beachball. Both wifi and wired network connections hang at this point as well. Sometimes I can open Activity Monitor and view the status of running applications. Usually, I always find the 'systemuiserver' process stuck in a not responding state. If I can open System Preferences, the Network settings window is blank and does not display any network adapters. Uninstalling ESET resolves the issue. We first started experiencing this issue with v6.1.12.0 when our users upgraded to El Capitan. I did reach out to ESET Support and they provided a beta version of ESET that helped for a little bit, but then the issue returned. We recently deployed v6.2.7.0 to a few of our Macs, but they continue to see the same issue with this new version.
  10. That is very strange. Is there any chance there were remnants of previous attempts to install ESET Endpoint Security on this machine? Could you provide some details about ERA task you used? Especially what package have you selected (version, language) - there is chance something is wrong on our servers and it may have been installing wrong product. Hard to say if there were any remnants from previous attempts to install EES. Here is everything I tried... I originally tried pushing EES using a Software Install task from ERA. I specifically chose the Mac version of EES v6.1.16.0 for the Software Install task. I tried twice and each time it failed. I eventually tried installing EES v6.1.16.0 using a local installer and immediately saw the compatibility error message before the installer even started the install. After your suggestion to try EAV, I tried another Software Install task and chose EAV v6.1.16.0. When that task failed, I then checked the Mac and saw the EAV icon in the applications folder. After opening the EAV failed, I used the local installer to uninstall and then reinstall and it worked. Let me know if you need further information or if you'd like me to try anything else. Thank you! May I ask you for installation log of failed and possibly also successful (manual) installation? Installer log is located in /var/log/install.log and relevant entries should start with something like: Installer[30071]: ESET Endpoint Antivirus Installation Log where 30071 identifies installation process -> it will be different. Log file sent as private message. Thanks!
  11. That is very strange. Is there any chance there were remnants of previous attempts to install ESET Endpoint Security on this machine? Could you provide some details about ERA task you used? Especially what package have you selected (version, language) - there is chance something is wrong on our servers and it may have been installing wrong product. Hard to say if there were any remnants from previous attempts to install EES. Here is everything I tried... I originally tried pushing EES using a Software Install task from ERA. I specifically chose the Mac version of EES v6.1.16.0 for the Software Install task. I tried twice and each time it failed. I eventually tried installing EES v6.1.16.0 using a local installer and immediately saw the compatibility error message before the installer even started the install. After your suggestion to try EAV, I tried another Software Install task and chose EAV v6.1.16.0. When that task failed, I then checked the Mac and saw the EAV icon in the applications folder. After opening the EAV failed, I used the local installer to uninstall and then reinstall and it worked. Let me know if you need further information or if you'd like me to try anything else. Thank you!
  12. @MartinK - I tried pushing ESET Endpoint Antivirus v6 using ESET Remote Admin and the task failed. When I checked the Mac, I saw the ESET Endpoint Antivirus icon was in the applications folder, but when I tried to open it, I received the same message about it not being compatible. Just for laughs, I uninstalled ESET Endpoint Antivirus and reinstalled it using a local installer, and it now opens and appears to be working correctly. Not sure why it didn't work when pushing through ERA, but glad it's working. Thank you!
  13. When trying to install ESET Endpoint Security for Mac on OS X 10.11.4 with the OS X Server App installed, I receive a message that says ESET Endpoint Security doesn't support OS X Server. Is there a version of ESET that is compatible with OS X Server?
  14. @jimwillsher - We are actually trying out build 14316 of Windows 10 to test the new Bash Shell feature. I guess I'd be curious to know if anyone else has installed build 14316 yet and whether or not they are seeing any issues.
  15. I've got a few computers running Windows 10 Insider Preview x64 (10.0.14316) for testing. The ERA Agent does not appear to work yet with this version of Windows. The status and trace logs all show connection failures. I'm know this version of Windows is in beta, so support is limited, but Is there anything I can do or check to see why the connection is failing?
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