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verus

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Everything posted by verus

  1. I opened a ticket but no reaction yet from support@mgk.lu Never had a good experience with them. Any other support I can contact?
  2. Hi, I have the following installation: ESET Security Management Center (Server), Version 7.0 (7.0.577.0) ESET Security Management Center (Web Console), Version 7.0 (7.0.429.0) But when I check the installed applications I see this: ESET Endpoint Antivirus ESET, spol. s r.o. 6.1.2109.0 1 ESET Endpoint Antivirus ESET, spol. s r.o. 6.1.2222.0
  3. @ESET, The link doesn't work and if I search for it I get this: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3734 That is for Remote Administrator SERVER but is there an article for UPGRADING the AGENT on all the clients ? Is so, what is the link ? thanks.
  4. Hi, I have ESET 6.1.282.0 with policies for my users and in that policy I have a profile MY PROFILE (the default one you can't delete or rename...) and I want to make another profile so that my users can CHOOSE what profile they want to use but this seems impossible. When I EDIT the list of profiles and I add another one, then the "selected profiles" and "list of profiles" selection gets APPLIED and as soon as it is APPLIED, the user can't choose a profile. So I disagree and I push the BIN icon and then I select my new profile and push FINISH. After that when I edit this policy again a
  5. Hi, This is still not working for me and it is configured as explained in this topic so there is no fault in the configuration. screenshots of my configuration are attached (I placed a follow up number like (1) (2) (3) etc... in the pics because the uploader mixes the order) Is there anyone who configured this and has this working ? Setting up different profiles for users so that they can choose another profile doesn't work too because as soon as you make a new profile it is APPLIED and the users can't choose another one but I will make another post for that. @ ESET, please support
  6. I try to update outside the network with the configuration settings as explained and I get a connection error message. Is there a log where I can find information about this ?
  7. thanks, about the APPLY setting and the profiles, that is not logical that as soon as you work with multiple profiles the settings are applied and can't be overruled by an admin on the client itself. Is that a bug or still incomplete because that would be desirable.
  8. When you choose to work with these profiles, the APPLY setting is automatically set and when you remove it, the profiles are also removed. When the apply is set, then it is not possible anymore on the client to overrule the setting, there is a lock icon. This seems unlogical, it should be possible to overrule this on the client if I want to do that. Also, when you edit the profiles and you remove the "My profile" (I don't like the name), then all other profiles are also removed and when you only have the "my profile" and you remove it and you add another one like test (or whatever), then
  9. Hi, Thanks for the feedback. I configured it as you say and I will test it this evening with my computer. One more question about the "USE PROXY SERVER" in the TOOLS section. Is the "use proxy server" in the tools section used when the UPDATE section proxy mode is set as USE GLOBAL PROXY SERVER SETTINGS or else why is there a proxy setting in tools if there is already a proxy setting in update ? thanks, Ph.
  10. Hi, I configured the settings so that the clients get their updates via the HTTP proxy server but a lot of our users work also outside or from home. So I want that ESET updates directly from internet when the internal network with the HTTP proxy server is unavailable. How can I do that ? thanks, Philippe.
  11. Hi, A few days ago I updated our ESET server according the following procedure hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3668&locale=en_US After the update, the administrator agent service on the clients crashed after a reboot or after a manual service restart. Hereby the status log after the installation: status_log_first_install.png And also the log after a reboot or service restart: status_log_administrator_agent_service_restart.png After a reboot the service doesn't start anymore and a message in the windows event log is generated. It's a message without any u
  12. Do you have to revoke the certificates when using new ones or can you just leave them as they are (even if they have the same name but of course another serial) ?
  13. I reinstalled the server, new certificates and agent 6.1.365.0 crashes on all computers (service crash). Version 6.1.265.0 works (at least it doesn't crash and I can restart the service).
  14. I have this same error and ESET agent crash on another computer with windows 8 also now.
  15. But what about the certificates if you update the server ? So first you update the agent via a task ? And when you want to update the server ? Then you have to create new certificates and redeploy the agent to the clients with this new certificate ? Even if they have the newest administrator agent version because else they will not communicate with the new server with its new certificates ? Ph.
  16. According to the following post you have to uninstall everything (hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3668&locale=en_US) What happens if you install the new version while the old version is still running ? Is there a reason why that is not supported ? Then you don't have to reinstall the agent on all computers again. Or can you use the same certificates ? Reinstalling the agent on all computers is a job which can give you other problems too. There will always be client computers who don't reinstall normally like client computers who connect over VPN, 3G, not in
  17. The dump folder is empty. I will send the ESET log collector log via a message to you. Thanks, Ph.
  18. Hi, I installed ESET administrator agent on a windows XP computer (push install via server) and the first time the agent worked but after reboot, the administrator agent doesn't start anymore. In the windows event logs I get this: De ESET Remote Administrator Agent-service is gestopt met de specifieke servicefout 70 (0x46). Zie Help en ondersteuning op hxxp://go.microsoft.com/fwlink/events.aspvoor meer informatie. It's in dutch but it says that de service stopped because of fault 70 (0x46). No Idea what that means. The status log shows this: Peer certificate | 2015-Mar-10 13:
  19. Hi, I have ESET 6 and the time on the server (windows) is correct, the time on the client also (windows) but when I check the time in the status.html from the agent, it is one hour behind. I saw that with the installation of a new agent that the "Last replication time" was one hour behind when it was just installed (installation was done at 11.00AM, client time is 11.00AM, server time is 11.00AM and last replication time is 10.00AM) The time in the trace.log on the client is also one hour behind. Any reason why ? thanks, Ph.
  20. I get the same error on some clients (client deoployed from the server). certificate created by ESET. 2015-03-04 15:03:41 Information: Kernel [Thread 3f0]: Started module ERAG1ClientConnector (used 0 KB) 2015-03-04 15:03:41 Information: Kernel [Thread 3f0]: Starting module CMDMCoreConnectorModule 2015-03-04 15:03:41 Information: Kernel [Thread 3f0]: Started module CMDMCoreConnectorModule (used 0 KB) 2015-03-04 15:03:41 Information: Kernel [Thread 3f0]: Starting module CVAHCoreConnectorModule 2015-03-04 15:03:41 Information: Kernel [Thread 3f0]: Started module CVAHCoreConnectorModule (used
  21. Hi, I have the version of december 2014 installed and now I want to upgrade to the latest version for the server, webconsole etc... (on windows server). I can download the single packages and server install works but I don't know how to update the web console and other packages (and if it is necessary). When I download the full package I get the error that some components are already installed and I have to uninstall them first ??? Hello ESET ?? I assume you guys understand that it is necessary for existing installations to update and to make some documentation about it ?
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