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@chrlshlmn, I think you're in the US where there is quite a robust technical support offered, which I have listed in order of speed and availability (subjectively) below: In-product contextual help If you have question about a feature or a screen you're on, press F1 on your keyboard to open the help topic for that screen. Available 24 hours Knowledgebase search hxxp://support.eset.com/ open 24 hours. Alerts published 24 hours for high profile issues demanding immediate attention. Natural language search for finding solution/instructions for your issue. If the content doesn't exist, we want to know about it so we can create it. YouTube videos https://www.youtube.com/user/ESETKnowledgebase by live Chat https://helpus.eset.com/?chat=support during normal business hours. by Email hxxp://www.eset.com/us/support/contact/ On-site and remote technical support agents typically respond to emails within a few hours during business hours. by Phone Call: +1 (619) 630-2300 in San Diego, California Monday - Friday, 6:00am - 6:00pm Pacific Time [GMT-8] Social Media ask and receive answers from Twitter www.twitter.com/esetna (24 hours) This forum (24 hours) I even wrote a series of blog posts (never published) that describe all the many ways you can access technical support, and used a cool photo of the German not-an-F1 race car: ESET Help – The first three lines of offense Part 1: Press F1 for Help Part 2: The ESET Knowledgebase Part 3: Searching the Knowledgbase Part 4: Contacting Customer Care We welcome any and all feedback regarding how we offer support in the US, so please feel free to offer any suggestions that you have. We have teams and teams of tech support agents, knowledgebase technical writers, quality assurance, etc. to only focus on offering the best support possible--but we always strive to do better. So let us know what you would like to see, and it will be discussed. Thanks @chrlshlmn

When I move the tabs, I also get this popup every time

ESET Cyber Security Pro version 6.0.14.3 is now available to download. Do I have the latest version of ESET Cyber Security or ESET Cyber Security Pro? Changelog Changed: Internal product security hardening against targeted attacks Changed: Latest modules included directly in build For more information and to download the product, visit the ESET Cyber Security download pages: ESET Cyber Security ProKnown Issues Can I use my ESET for Mac products with OS X Yosemite (10.10)? Brazilian Portuguese version of ESET Cyber Security or ESET Cyber Security Pro is displayed in English

ESET Cyber Security version 6.0.14.3 is now available to download. Do I have the latest version of ESET Cyber Security or ESET Cyber Security Pro? Changelog Changed: Internal product security hardening against targeted attacks Changed: Latest modules included directly in build For more information and to download the product, visit the ESET Cyber Security download pages: ESET Cyber SecurityKnown Issues Can I use my ESET for Mac products with OS X Yosemite (10.10)? Brazilian Portuguese version of ESET Cyber Security or ESET Cyber Security Pro is displayed in English

We received a response from the team responsible for this system--it was a legitimate email (that is was from ESET) but it was incorrectly sent to you. The reason for this has been resolved but please continue to let us know if you (if anyone) receive incorrect email templates.

These emails are generated by a system not controlled by us (i.e., me) so we (KB) have asked those responsible for an explanation. They have responded to us that they are looking into it. I expect an answer after the weekend, but it's safe to assume that it's some minor glitch, but we'll find out for sure.

UPDATE September 8, 2015 New version 5.0.224.0 was released, see https://forum.eset.com/topic/5920-eset-endpoint-antivirus-and-eset-endpoint-security-version-5022540-are-available/ -------------------------------------- ESET Endpoint Antivirus and ESET Endpoint Security version version 5.0.2248.0 have been released and are available to download. Changelog: Added: Compatibility with Microsoft Windows 10 RTM build 10240 Added: Extended period is granted to the user, after license expiration, during which we still provide protection Improved: Backport of several real-time protection stability and performance fixes from Endpoint 6 Fixed: Compatibility issues with third-party software that blocked creation of Windows Scheduler tasks For more information or to download a copy, visit the ESET Endpoint Security or ESET Endpoint Antivirus download page, or contact your local reseller, distributor or ESET office. Microsoft Windows 10: Click here for more information.

Upgrade to Latest Version Important! You must create a new Software Install task to push install from ESET Remote Administrator. Previously created Software Install tasks will fail because they refer to the previous version of the ESET Endpoint product. To upgrade clients to the latest version, you must use the package Install by direct package URL installation option, as installing from the existing repository will not work at this time. Create a new Software Install task (for 32-bit and 64-bit). See How do I push install to client workstations using ESET Remote Administrator? (6.x). Select the Install by direct package URL option (see step 8b in the previous Knowledgebase article). Add the correct URL from the ESET Download page for the product you want to install, copy/paste the URL into the field and then execute the task on all clients. Support Resources and FAQs ESET provides support in the form of User Guides, fully localized application help, online Knowledgebase, and applicable to your region: chat, email or phone support. ESET business product User Guides on the Documentation page contain comprehensive reference information for system settings, configurations, installation scenarios and more. For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase. Visit www.eset.com/contact to email ESET technical support. For ESET Endpoint tutorial videos, see the .

ESET Endpoint Antivirus and ESET Endpoint Security version 6.2.2021.0 have been released and are available to download. For more information or to download a copy, visit the ESET Endpoint Security or ESET Endpoint Antivirus download page, or contact your local reseller, distributor or ESET office. Changelog:Added: Compatibility with Microsoft Windows 10 RTM build 10240 Added: Extended period is granted to the user, after license expiration, during which we still provide protection Added: Ability to add custom text to Threat found notifications Added: Disable the automatic hiding of Threat found notifications (using the Do not close malware notifications automatically setting) Added: Specify a HIPS rule for a folder Added: Export all log entries from the log context menu Added: Exclude functionalities (such as Firewall, for example) during a command-line installation using the ADDEXCLUDE parameter instead of the ADDLOCAL parameter Changed: Labels and tooltips for improved user experience Changed: A link to the ESET License Administrator converter has been added to the activation dialog to ease the migration of users with licenses in older formats Changed: A newly defined password can be viewed only until the dialog is closed or saved. Afterwards, only a placeholder is displayed. Fixed: The ability to change settings defined by an ESET Remote Administrator policy by reverting to default settings from within an ESET Endpoint product Fixed: The disabling of NAP during installation Fixed: Default firewall rules present in ESET Endpoint product even after an ESET Remote Administrator policy is applied Fixed: Incorrect display of multiple licenses in the activation window when activating using a security admin account that manages multiple licenses Fixed: If Web Access Protection is not installed during a custom installation, Web control is non-functional Fixed: Real-time protection stability, various performance issues, and conflicts with some third-party applications Improved: Internal product security Known Issues and ChangelogsFor a detailed list of known issues, see Known issues for version 6 ESET Endpoint products. Microsoft Windows 10: Click here for more information.

Please bookmark or RSS the following ESET Knowledgebase article for the latest updates we make regarding this vulnerability: How can I protect my Android device from Stagefright vulnerability?

yeah, if we only cared about the machines that ESET protects, we wouldn't have a need for communicating on a forum. Instead, it is the people that use them that we care about--I'm sorry to hear that you've had difficulties lately, let us know if you think there is anything we can do (or me specifically) that can help. It's great to have you back--we're a full community again!

Microsoft Windows 10 was released July 29, 2015. We highly recommend that you upgrade your ESET product to the latest version before upgrading to Windows 10. Which ESET NOD32 Antivirus versions are compatible with Windows 10? ESET NOD32 Antivirus – versions 7.x and laterIf you are currently using an ESET product that is compatible with Windows 10, then there is no need to upgrade. All settings and license information will be migrated. For more information, please see the following ESET resources: Compatibility of ESET products with Windows 10: Questions & Answers How do I upgrade to Windows 10 with my ESET product installed?

Microsoft Windows 10 was released July 29, 2015. We highly recommend that you upgrade your ESET product to the latest version before upgrading to Windows 10. Which ESET Smart Security versions are compatible with Windows 10? ESET Smart Security – versions 8.x and laterIf you are currently using an ESET product that is compatible with Windows 10, then there is no need to upgrade. All settings and license information will be migrated. For more information, please see the following ESET resources: Compatibility of ESET products with Windows 10: Questions & Answers How do I upgrade to Windows 10 with my ESET product installed?

Microsoft Windows 10 was released July 29, 2015. We highly recommend that you upgrade your ESET product to the latest version before upgrading to Windows 10. Which ESET business products are compatible with Windows 10? ESET Endpoint Antivirus – Versions: 6.x, 5.x ESET Endpoint Security – Versions: 6.x, 5.x If you are currently using an ESET endpoint product that is compatible with Windows 10, then there is no need to upgrade. ESET will keep all settings and license credentials and will work automatically after you migrate to Windows 10. For more information, please see the following ESET resources: Compatibility of ESET products with Windows 10: Questions & Answers How do I upgrade to Windows 10 with my ESET product installed?

ESET Smart Security version 8.0.319 is available, which includes compatibility with Windows 10 RTM build 10240.

ESET Endpoint Security for Android version 1.2.210.134 has been released and is available to download. This version will release on both Google Play Store and ESET.com. NOTE: ESET Endpoint Security for Android version 2 should only be managed by ESET Remote Administrator (ERA) version 6. If you use ERA version 5 to manage your network, continue to use ESET Endpoint Security for Android version 1.2.210.134. Changelog: Fixed: Virus signature database update fails on Android 5 (Lollipop) and higher Changed: Updated copyright to 2015 Known Issues: Application forgets activation credentials in some rare cases Device scan takes a long time in some cases Home screen appears for few seconds when the device is locked Locking the device does not lock internal storage Months format in About window is displayed incorrectly For more information on this product, visit the ESET Endpoint Security for Android FAQ (1.x) or contact your local reseller, distributor or ESET office. How do I install and activate ESET Endpoint Security for Android?

I understand--all I know is what I said in my first post. Another "outside the box" idea is to just install EEA in the mean time--your license should work for both EES/EEA--and then when you are ready for the Firewall, upgrade the workstations to EES.

I'm not familiar with a way to disable just the notification--you mean both the ! in the menu bar and the "Firewall !" icon in the Protection status screen? I think the only way to not see it is to unintegrate the firewall altogether, but you probably don't want to do that because the Firewall includes web access protection and protocol filtering.

As you consider the upgrade, you should become familiar with all the system requirements by looking through the Online Help and Knowledgebase documentation. Regarding MS Access, see hxxp://help.eset.com/era/6/en-US/database_requirements.htm For an overview of relevant KB content, see Do you have questions about new version 6 business products?

Follow the instructions in SOLN141 to submit a possible false positive: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141#SubmitWebsite

We do have an ESET Knowledgebase article with the support solution provided to LocknetSSmith (the same MS hotfix), albeit the article only identifies ESS/EAV Business Edition and wasn't updated for EEA/EES (we've had this solution since Sep 2014): System is unresponsive with ESET's server products installed on Windows Vista, 7, 2008 Server, SBS 2008 and later hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2567 Let us know if this KB solution works and provide any additional feedback to update the article.

Are ESET Smart Security and ESET NOD32 Antivirus compatible with Windows Defender? Windows Vista/7: All ESET products are completely compatible with Microsoft Windows Defender. Windows Defender does not contain any antivirus functionality, so you will not need to uninstall or disable Microsoft Windows Defender when installing your ESET security product. Windows 8: If you receive a "Detection of installed security software" notification while installing ESET on Windows 8, disable Windows Defender before you continue the installation process. This article/content in the ESET KB is from September, 2014: if anyone has information that shows that this information is incorrect (regarding compatibility with Windows Defender), please let us know. As stated, Windows 8 may require disabling in some circumstances.

ESET Endpoint Antivirus and ESET Endpoint Security Hotfix version 6.1.2227 are available

Known Issues and Changelogs For a detailed list of known issues, see Known issues for version 6 ESET Endpoint products. Support Resources and FAQs ESET provides support in the form of User Guides, fully localized application help, online Knowledgebase, and applicable to your region: chat, email or phone support. ESET business product User Guides on the Documentation page contain comprehensive reference information for system settings, configurations, installation scenarios and more. For other questions, such as troubleshooting, FAQs and tutorial videos, you can search the ESET Knowledgebase. Visit www.eset.com/contact to email ESET technical support. For ESET Endpoint tutorial videos, see the ESET Knowledgebase YouTube channel. Upgrade to Latest Version Important! You must create a new Software Install task to push install from ESET Remote Administrator. Previously created Software Install tasks will fail because they refer to the previous version of the ESET Endpoint product. To upgrade clients to the latest version, you must use the package Install by direct package URL installation option, as installing from the existing repository will not work at this time. Create a new Software Install task (for 32-bit and 64-bit). See How do I push install to client workstations using ESET Remote Administrator? (6.x). Select the Install by direct package URL option (see step 8b in the previous Knowledgebase article). Add the correct URL from the ESET Download page for the product you want to install, copy/paste the URL into the field and then execute the task on all clients.

ESET Endpoint Antivirus and ESET Endpoint Security version version 6.1.2227 have been released and are available to download. ChangelogFixed: ESET password is not required for Administrator users to temporarily disable/re-enable protection Fixed: ESET may freeze when exporting settings with a high number of Web control links (50k+) Fixed: Occasional GUI crashes Fixed: Corrupted PLID in right-to-left languages Fixed: A “Permission” error may occur when saving Advanced setup with a high number of Web control links (50k+) Fixed: Firewall profiles are not migrated during an upgrade from Endpoint version 5 to Endpoint version 6 Fixed: Error displayed when trying to integrate with Microsoft Outlook after applying “Enable SSL protocol filtering” setting from ESET Remote Administrator Fixed: Threat events are not shown in the ERA Dashboard Fixed: Some actions are unavailable for a member belonging to Network Configuration Operators group Fixed: The "Profile" drop-down menu option for a Firewall rule is changed to "Any profile" after importing settings Fixed: After minimizing the EGUI from the Watch activity section, the EGUI pane is still visible Fixed: Context menu does not display Fixed: The Remove button deletes a different exclusion than you have selected from ESET Live Grid Exclusion filter window Fixed: Email tag for received and read email via POP3 not added to scanned emails Fixed: Troubleshooting wizard is unavailable if UAC is rejected (the option is greyed out) Fixed: Minor GUI bug fixes