JeffreyH

Hello sos4eset, Thank you for your interest in Mail Security. I will address your questions in order below: 1. Yes, you are correct. ESET is installed on the Exchange server and hooks into your Hub Transport agent. It scans emails as they come into exchange, stamps it with it's spam score(and takes the assigned action to it) then delivers the email to exchange which delivers it to the mailbox. Mail Security is Antivirus for the host exchange server and antivirus/antispam scanning on the incoming email messages. 2. The ideal setup is to turn off content filtering on Exchange and then let ESET handle the spam scoring for your email messages. ESET Mail Security essentially scans the emails and then delivers them to Exchange. It never touches the Outlook clients or any settings there so that would have to be managed by the Administrator according to company needs. 3. No settings are touched at all for anything on the client side. Once Mail Security scans the mail, it takes it's action on the email(either stamp with score and send or reject) and then delivers the mail to exchange and it's job is done. Mail Security does not affect anything on the client level in regards to Antivirus or settings. Thank you for choosing ESET, Jeffrey ESET North America

Hello, I would be happy to inform developers of this for further investigation. Before moving forward though, would you be willing to confirm this on a test server with Version 6 of ESET File Security? This version would not be compatible with ESET Remote Administrator version 5 so I would advise installing on a machine that can be reverted or stand alone. Version 6 of File Security can be found here: ESET Endpoint Security (with AV Remover): hxxp://download.eset.com/download/win/ees/v6/AVRemover_ees_nt32_enu.exe (32-bit) hxxp://download.eset.com/download/win/ees/v6/AVRemover_ees_nt64_enu.exe (64-bit) You will also need an Activation Key for version 6. You can convert you ESET Username starting with EAV and password to your activation key using the convert button here: https://ela.eset.com Jeffrey ESET North America

Hello Sanjay, I am having trouble recreating your issue here in my VM environment. When pressing the "Preview Report" button, it should auto launch a browser no matter what and either show the report, or fail to load. Is that happening? Also, do you have a program installed on the machine that handles html files? This is what the reports are created in. Are you able to open the reports located in C:\programdata\ESET\ESET Remote Administrator\Console\reports? Are the reports you are trying to preview custom reports or premade report templates? I would suggest first making a entirely new report template and report and testing. If that fails, I would then suggest completely uninstalling and reinstalling the Console portion of ERA 5.2.22. Thank you for choosing ESET, Jeffrey ESET North America

Customer responded that the final step resolved the issue. Jeffrey ESET North America

Hello AVN, I apologize that this error is so consistent. We have also been having a rough time with this particular issue here in technical support as well. I notice that you are installing Smart Security, on one occasion I was able to get past this issue by using the live installer online rather than implementing the offline MSI install file. Have you tried the live installer already? If not, please try the Live Online installer located here: www.eset.com/us/download/home/detail/family/5/#online - Ensure that the live installer option on the right is in Bold and select download. Please let me know if this resolves your issue. Thank you, Jeffrey ESET North America

Hello, My name is Jeff I work with ESET Tech Support. I have ran into this issue a few times and was able to fix it by implementing the following steps: - Go to start, and in the search bar, type Run. Next select Run and this should bring up the Run Box. - Next, drag your ESET install file into the run box. It will convert it to the path that it is stored on eg: C:\User1\Desktop\eavh_nt64_enu.msi - Once you have your path to the install file in the run box, press space then enter /lvx* install.log - So what you will have in the run box, for example, is C:\User1\Desktop\eavh_nt64_enu.msi /lvx* install.log - Press the OK button and the Install should then execute and finish normally. Thus far, adding this switch has resolved the Overlapped I/O in progress error when I have used it. Please let me know if this resolves your issue. Thank you for choosing ESET Security Products, Jeffrey ESET Business Support North America