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LarryA

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Everything posted by LarryA

  1. Active Media is the ESET Representative in Thailand only way you can purchase ESET and or get tech support from ESET Thailand. Have contacted Active Media and or ESET Thailand including the USA international did not provide support. Sent a PM to one of the admins here asking the Admin if they could verify my license. No response from Admin. Appreciate all of the help from the members on this forum making recommendations thank you. It is my regret I will not purchase again and or use any ESET products currently or in the future. Issue cannot activate License appears neither ESET cares or has concerns about customer issues and support is extremely poor. 1. Nod32 cost 999.00 thru Active Media. Purchased direct from ESET web sight links to ESET Thailand is Active Media. Purchase Date 09-26-2014 Active license thru 09 26 2015 2. Support thru USA not available unless you purchase a new License. Non since. Should provide support on a international basis since it is a ESET product. 3. Replies back from Admin on this sight none. 4. Issue cannot Activate the license. 5. Number of phone calls made 15 to ESET Thailand (Active Media). Number of international phone calls to ESET USA 1. Number of support tickets sent to ESET USA. 8. Number of support tickets sent to ESET Thailand 9. Number of confirmed USA 1. Thailand 9. 6. Support none. ESET (Active Media) Thailand. Thank You LarryA
  2. Will have my license verified as recommended. Then start from that point after the license is verified. Thanks to all of you for the support, explanations and concern very much appreciated. The positive side to this it is a challenge how ever it is a good opportunity to learn. Thank You Larry
  3. rugk thank you for the reply. Read the links you provided. The web sight is Flight1 this is the link and it is not a fake web sight it is a secured web sight. hxxp://www.flight1.com Maybe I did not make it clear. When doing a down load from a secured web sight Flight One or A2A only with anti virus disabled is it possible to get a virus from the internet? Not from the down load web sight? rugk your reply is yes if there server has been corrupted. It is often recommended that the AV be disabled when down loading so the down load does not get corrupted. 1. Down load applications from Flight One and A2A only for Flight Simulator X. Do not down load pay ware that Flight One or A2A did not develop. Never down load from any other sights. Nod32 with GEX from Flight one does recognize the GEX interface as a False Positive saved has 2 locations in the root directory and in User Name/Appdata folder. 2. All ways save the down load to the desk top and never install when down loading. Example Flight One Beach 200 or A2A B-17. 3. After the down load completes log off the net and then run the A.V. to scan the folder and after the AV scan is completed then run Malawarebytes. 4. After the folder is opened a second scan same as step 3. 5. After installation of the add on for Flight Simulator X there is a third full system scan made and again Malawarebytes. 7.The system is cleaned includes the original down load on the desk top. Start/all Programs/Accessories/System Tools/Disk Clean up. Called ESET USA since they asked me to give them a phone call. International phone call. Talked to tech support and sales. Recommended I purchase a USA License in order to receive tech support USA. The issue is still unresolved. ESET USA Tech Support said my e mail address is not on file. Explained the license is Asia License explains why ESET USA does not have my e mail on file. Cannot register ESET Nod32 period. The OS had to be registerd again prompted this is not a valid copy of Wiindows 7 Ultimate 64 bit full retail version. Please read below. Want to insure there is not virus or malware on this computer. Wiped the hard drives clean thru elevated command prompt. DiskPart/List disk/Select Dis #/Clean All takes about 1 1/2 hours per 300 Gb. Installed windows 7 Ultimate 64 Bit at windows at the language prompt/F-10 elevated command promp. DiskPart/List Disk/Select Disk 0 = C: Drive/Clean All. This will completely clean the HD. Clean will still leave traces on a HD it is necessary to run clean all. Diskpart: create Disk Partition Primary Active Format FS=NTFS align=1024 Do this on all HD including SSD & Platter drives. Exit Exit. Install the OS and tried to install Nod32. Same issue cannot register ESET Nod32. 1. Why should I be asked to make a international phone call for tech support. Tech support should be given thru your local region of the world and should not require a international phone call for support. 2. ESET USA recommended I purchase a second license from the USA in order to get tech support from the USA. Since the License is issued in Asia ESET/Active Media Thailand is a third party and or ESET. The purchase was made direct thru the following link. The purchase is thru ESET Thailand is exclusively distributed by Active Media. ESET Tech support is thru Active Media either a second party company and or ESET. Receive support tickets have not received a phone call from support. yes I have tried calling the local support phone number. Left messages asking them to call back. hxxp://eset.co.th 3. Why should I purchase a license in the USA and have to make a international phone call for tech support when I have a current license thru ESET/Active Media. That does not make since. ***********Is it possible for the internet provider to block the registration process for ESET?********* The registration process was working but stopped November 2014. I apologize if I sounded rude rather frustrated with this situation. Trying to get this issue resolved and appreciate any recommendations. At a point I will have no other choice to purchase another AV software if this issue cannot be resolved. Prefer to run ESET AV software very light on system resources and ESET has been around since the beginning and has a very reputable reputation. When you read the reviews on ESET software it is very good product. It may be an issue in this area only or may be missing a step and possibly a language issue? Thank you have a great day. Larry
  4. Thank you for the replies very much appreciated. I was sending e mails to tech support for help and after seven days received an e mail from sales department asking me to give them a phone call. Had a virus and the OS after Nod32 could not be activated again. The OS was showing not original install. May have blocked Nod32 and Nod32 asked for a activation. Clicked on the activation button. It would not open ESET web sight. The purchase button would open ESET web sight. Un installed Nod32 using there utility thru command prompt. Installed Norton Internet security and found a virus pirated the OS.. Have done the following. Thru elevated command prompt/Diskpart/List Disk/Select disk #. (0 is the c: drive) Clean all did this on all 5 hard drives then did a fresh installation of windows 7 Ultimate 64 Bit F-10 elevated command prompt/Clean All. aligned the ssd and created a new volume. Installed the O.S.. Not blaming ESET for the virus and I want to make that perfectly clear. Down loaded a number of Pay ware aircraft for Flight Simulator X from Flight One and I believe that is when the virus was introduced to this computer. Do not surf the net web sights I go on is very limited. If down loading from a secure web sight can a virus install from a different web sight? Nod32 was disabled when doing the down load did not want the down load corrupted by Nod32. Take full responsibility for the virus on my computer. Thank you for the replies. Will give ESET a phone call thank you for providing the list.
  5. Have a active license for Nod32 is three months old. Nod32 was working with out any issues for about 3 months. Ran an up date then asked that Nod32 be activated. This started three weeks ago. Click on the activation button nothing happens and or Nod32 will activate. When Nod32 up dates then requested to activate again. The activation link is not working but the purchase Nod32 Link is working. Sent three support tickets to ESET tech support and never had a response from Tech Support been patiently waiting thinking the Holidays might have impacted there response time.
  6. The only changes required for Nod 32 is the following changes for Flight Simulator X System. Again have NOD32 set up specifically for this computer set up for Flight Simulator X. Do not recommend these settings for the average user. 1. Tools Scheduler Regular Automatic Up Date is checked Changed the Auto up date times to 480 Minutes equals 8 hours. 2. Advanced Settings/Tools/System Up Dates includes Windows Up Dates drop down window select Never. Not recommended unless you are a advanced user and familiar with O.S. hardware and apps. Purpose for the disable do not want windows up dating drivers. Windows auto up date is disabled as well. Manual up date once a week including BIOS, Chip Set & Drivers as needed. Before shutting down the computer or starting the computer always manual up date Nod 32. 3. Certain folders containing FSX add ons are blocked on D: or E: Drives and C: AppData FSX and Flight One certain folders are blocked. 4. System scan once every 30 days. Moved over to ESET from a different A.V. product using for 12 years very good product a little bit heavy on system resources. Very pleased with NOD32. Use Windows Firewall and the router has a built in Firewall very selective on web sights visited and e mails opened.
  7. New to the forums and ESET have Nod32 installed. Used Norton products for years decided to try Nod32 since it uses less system resources and a very good anti virus software. Looking for a Pass Word Tool to remember various pass words for different log ins. Does ESET have a Utility to remember Pass Words? The Pass Word tool is mentioned in the ESET training videos. If not would some one please recommend one. The only one I am familiar with is the Norton Pass Word Tool. Thank You LarryA
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