citapinc

Jim, that is great news. I just got ERA 6 installed and now I'm racking my brain trying to figure it out. Totally different than v5.

I manage several client's networks and they all have ESET running on their servers. It would be nice if I can setup RA on my own hosted server and have all of my client's point to my own RA instead of the RA on their local machines. Can I install RA on my own hosted server and enter in all of my client's license codes so RA can receive all of their connections?

It wasn't easy to find on your Support website but I did find this step by step guide on how the manually setup MS-SQL Express: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3689

Here's a tip for those having similar issues. SQLManagementStudio_x64_ENU.exe and SQLEXPR_x64_ENU.exe many look identically the same but do two totally different things. I was running the ManagementStudio exe and not the SQLExpr exe. HOWEVER!!!! Why is this so difficult now! I've been working on this for three days now and I'm still not past the Database Server Connection screen. I would strongly suggest dumping v6 installation code and going back to how v5 worked and installed. That was simple and easy to work with. I've created a new SQL Express Instance called ERA (your installation program should have done that for me!). I'm now at the Database server connection screen and it's asking me for the database, ODBC Driver and such. No matter what I do I can't get past this screen. This is what I've entered in so far: Database: MS SQL Server ODBC Driver: SQL Server Database name: era Hostname: SERVER2013 Port: 1433 Username: sa Password: XXXXXXXX Database: MS SQL Server ODBC Driver: SQL Server Database name: era_db Hostname: SERVER2013\ERA Port: 1433 Username: sa Password: XXXXXXXX I've also gone into SQL Server Configuration Tool->SQL Server Network Configuration->Protocols for ERA and make sure TCP/IP is enabled and TCP Port is set to 1433. What in the heck am I missing here????

I just installed a new Windows Server 2012 R2 for a client and it's now the main Domain Controller for the network (11 computers). We have an application installed on the server that installed MSSQL Express already. When I go to install ESET RA and select MS SQL Express, it says it's already installed which is correct. However with MS-SQL Express you need to install it for each instance. Therefore ESET needs to install MS SQL Express again for it's own database. How can I get ESET RA to install and create a new SQL Express Database?

I'm a reseller of ESET AntiVirus. In the past I've always installed the Remote Administrator on my client's servers and logged into each server one by one to manage user's emails and alerts. However business is growing and it's taking too much time now to log into all of my clients. I would like to setup one Remote Administrator server here in my office and have my client's local ESET linked to my RA instead of the RA on their server. However when I try to add all of my client's license files to my RA, it only sees the largest one and doesn't add them all up. Is there a way for me to setup a RA here in my office so I can monitor all of my clients from one screen?