kanedagr

Thank you very much for the reply. I will contact ESET UK!

The purchase was placed at eset.co.uk and it was an upgrade from 4 licenses for ESET Smart Security. At their site says the above mentioned. Should I contact them?

Hello, i've purchased 3 licenses for ESET Multi-Device Security. I wonder how that works. 1 license is for my brother (1 PC, 1 android phone) one for my cousin (1 PC) and the last is for me (1 PC) but still in my.eset.com says that the license is overused. How is that possible since the advertisement says " One ESET Multi-Device Security license can cover up to 5 of your devices ", so 15 devices since I've purchased 3 licenses, right? Please explain how that works. It must be in the same network (same WAN IP) to work properly? Thanks in advance.

The new HIPS module that Marcos sent me, does the trick! Thank you, Marcos, again!

How do I create a SysInspector log and submit it to ESET? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2219&actp=search&viewlocale=en_US&searchid=1417013927329 You only need to look at the screenshots about how to create the esi log but you don't need to download it as you can use the version of ESET SysInspector that is included in the product. How do I generate a memory dump manually? hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN380&actp=search&viewlocale=en_US&searchid=1417013878790 HTH, SweX 1, SysInspector log can be generated directly from within product's gui (Tools section). 2, To generate a complete memory dump, please follow the instructions at hxxp://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx. Thank you very much both of you for these usefull instructions. I created an ESI log, but the memory dump doesn't give me the option to create a complete memory dumb. Only small memory dumb and kernel memory dumb are available. I have attached the ESI.log. The registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\BUildLabEx is "7601.18526.amd64fre.win7sp1_gdr.140706-1506". SysInspector-KANEDA-PC-141126-2300.zip

Excuse me for the silly question. But where I can find esi loq and how I can take a memory dump? As soon as I get home I will post them.

I am starting to think that it's not the Personal firewall module that has the problem but a different module. It cannot creater rules because of the inability to save the configuration file.

I 10783 the personal firewall module is still 1250 and it still generates the same problem. Rollback to previous virus signatures is not happening because of the problem with the administrator rights. So, once again, uninstall and install again without updates.

For someone who has the same problem mentioned above and wants to turn off automatic updates. Go to Tools-> Scheduler and uncheck the "regular automatic update" and "Automatic update afte dial-up connection". I believe the first one only does the trick, unless you have dial-up connection!

Ι don't know if it's a pre-release. The latest virus update signatures are 10782. I wish Marcos will chime in soon to enlight us! The latest updates are 10783.

When updating to 10779 virus signatures the Personal Firewall Module was 1250. I haven't tried 1251 but i am bored to do that again. I am going to wait for sometime.

Check this out please. Hope it helps.

At last, i found out what the problem is! It doesn't matter what version of smart security you have. The problem resides at some module. When you first install the latest version of smart security (8.0.304.0) the virus signatures is 10493. When updating to virus signature 10779 then the problem starts. After the update is installed you cannot create rules. So what i did, was to not allow smart security to update anything. Now i have the following installed: Virus Siganture Database: 10493 Rapid Response module: 4818 Update module: 1052 Antivirus and antispyware scanner module: 1438 Advanced heuristics module: 1153 Archive support module: 1209 Cleaner module: 1100 Anti-Stealth support module: 1060 Personal Firewall module: 1228B Antispam module: 1027 ESET SysInspector module: 1243 Real-time file system protection module: 1009 Translation support module: 1264 HIPS support module: 1148 Internet protection module: 1145B Web content filter module: 1036 Advanced antispam module: 1870 Database module: 1060 And everything works fine (until now, hehe!!) Anyway, the solution is to unistall smart security, reboot, install the latest version and don't let it update. Until someone reply here and says that they fixed it in a later update. I repeat the 10779 update and its modules are causing the problem i am stating above. Hope this helps!

I have a particular problem. I choose interactive mode for the firewall. I update smart security from version 7 to version 8.0.301.0. For sometime it worked great. But today all of a sudden when it displays the pop up windows "outbound traffic" or "incoming traffic" and i check "remember the rule" and pressing "Allow" it says " Failed to Change Settings". Windows pops up a window and i press "Yes" (so it can run with administrator privileges). I uninstalled it, run ccleaner, reboot the PC, installed it again. Everything worked fine like 5 rules only. After that, it keeps not letting me create rules. Edit: I removed version 8 and i installed the latest of the 7th version and it works like it should be. Anyway, when i later 8th version will emerge, i will try again. 2nd Edit: The same today with 7th version!