Jump to content

dougcouch

Members
  • Posts

    1
  • Joined

  • Last visited

Everything posted by dougcouch

  1. My primary purpose in writing this topic is a complaint, and wondering why after many years with NOD32, I am not informed or prompted about a new upgrade. I upgraded to version 5 in 2012, and as recently as January 2014 when I renewed my license for 4 pc's, nothing ever made me aware that version 5 was no longer the latest version. Why is that? I submitted a ticket almost a week ago about what I believe is a false positive on a download for an established software. Eset did not respond beyond the automated response. When I emailed them inquiring, they said it was a mess up in the ticket routine. Understandable, and they responded right away, requesting 3 log files with information on how to obtain each. In that response email, the first thing it did was inquire if I was using NOD32 version 8 yet. Well, uh...it seems a little late somehow to be asking me about version 8. What happened to informing me of version 6 or 7? So okay, not the end of the world. I upgraded my pc to version 8 while pondering the puzzled look on my face. Today, I went to my wife's laptop (her main computer) to do the same. On arrival at her laptop, I discovered on screen evidence that she had just installed and used Fast Again 2014 & FastFix123 to speed up her computer...because it has been slowing down horribly, presumably largely because of adware and similar. Wish she had asked more succinctly for assistance before plunking down $250 and hoping for the best. But I also wonder why so much is getting past NOD32?...or is it her willingness to trust and click? Despite the cost, unlike so many "cleaner" software and scams out there, this outfit seems to have some legitimacy, but I would appreciating hearing comments from Eset about whether that is the case or not (in forum or by email directly). She worked with them on the phone also, and was informed that Eset needed to have realtime protection...which I assume is in NOD32 (as I vaguely remember enabling what would seem to be the equivalent, and which my wife would not have a clue about disabling intentionally). I noticed on the tags for post categories on this forum, that realtime was listed. And lastly, although I didn't report it on a ticket, I also bumped into a very difficult problem that got by Eset (although it may be that isn't Eset's fault). I was on a site that I trust, and one of their rotating ads fooled me into clicking (my bad). Turns out I allowed it to install a self-replicating adware on my pc. No matter how often I would delete it, it would pop right back up in one or several versions. Fortunately, I found an accurate fix that took me step by step through locating and eradicating all versions at once so it could no longer replicate itself. Although I count that one as my own fault, it still seems NOD32 might have noticed and notified about the content of that installation file before it installed...but then, was there a "file" per se to begin with, or just a stream of data from an online installation routine. Dunno. Some days the term "no brainer" takes on new meaning with me. If there is no automatic notification of new versions, there should be, especially when renewing a license, etc. In the license email, there is a tiny link about what to do after renewing, the following of which takes me to a page that does not inform me in any obvious or direct way that I need a new version. Instead, if I then additionally follow a link to NOD32, I eventually end up at version 8, but still not obviated as something I need to do. I guess what I want is a silver bullet. Nevertheless, if some of this could be addressed, I'd appreciate it. Some of this post is perhaps too vague and too late to address...
×
×
  • Create New...