TomFace
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Posts
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Posts posted by TomFace
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19 hours ago, itman said:
My son has bought Mac's for years. Based on his experience with them, I will say emphatically their hardware reliability is terrible; especially the HDDs. In fact, he is going the opposite direction and buying a MS Razor notebook.
Thank you for your post. But I was asking about software not hardware.
But with your post, you have doubly reaffirmed my decision to buy a Mac.
Good day.
20 hours ago, Marcos said:ESET CyberSecurity Pro is a completely different product without many features known from Windows.
Marcos, could you please elaborate? Is there an ESET demo video about ESET CyberSecurity Pro?
Regards,
Tom
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6 hours ago, peteyt said:
Yeah the weird thing is he says to fix eset not his computer. I can't imagine if eset wasn't working right eset charging to fix it as this would be bad for customer service. I could be wrong but it sounds fishy
No peteyt, I don't think you're incorrect ... we just do not know the whole story... maybe we know only 30-50% ... of one side of it.
Unlike itman, I don't assume anything anymore. We all (or at least should) know what usually happens when you ass-u-me.
Nor do I know everything, but I do have common sense.
But if something doesn't seem/feel right to me, usually it isn't right.
Some things just do not add up here (for me).
We all want to help folks on the Forum, but you/we need to know what's actually going on to do so.
The OP (NancyRossi) did say " I paid $99. two weeks ago to "fix ESET Cyber Security Pro" ".
But ESET standard software support is free for ESET customers.
I do not think, if she indeed is/was a paying customer/subscriber of ESET, that ESET would charge her (granted errors do happen).
Regards,
Tom
P. S. ... itman & peteyt ... unless things have changed in the past few days, last I heard, Nancy is still a female name which means he is a she and not a he ... just thought I'd share.
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With the demise of MS security support for Win 7 in January, I'm finally going to get my Mac (goodbye Microsoft!
). So to those users out there who've dabbled in both ESS/EIS & ESET® Cyber Security Pro, my question is will it be a smooth transition? Going from Win to macOS will be interesting (hopefully not painful) in it's own right.
Any information would be appreciated.
Thanks in advance.
Regards,
Tom
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41 minutes ago, Marcos said:
This service is provided for non-ESET users to my best knowledge. ESET's users should have it included in the price of the product.
Makes perfect sense to me. If you're not a current customer, but want our help, there is a cost to pay.
Giving away your services for free to everyone will not keep you in business for very long.
I don't think we have the complete story from the OP (and possibly never will as things just don't add up).
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15 minutes ago, itman said:
Appears Eset - U.S. is charging $99.99 for malware removal: https://www.eset.com/us/home/virus-removal/
I guess I learned my one new thing for the day (and it's not even 11AM EDT!)
(assuming it was ESET she dealt with...as there is a plethora of skullduggery out there).
Scammers usually charge a few hundred dollars...and then promptly empty the rest of your bank account.
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12 hours ago, NancyRossi said:
I paid $99. two weeks ago to "fix ESET Cyber Security Pro" and when they were working on my computer I was unable to send or receive emails.
Just curious, who are "they"? Were "they" from a pop up on your PC, was it a scam caller who said they were monitoring your PC/MAC and saw that you're were having issues or did you call someone you trust?
Unless you have a special arrangement with ESET for expedited support, regular ESET Support for home users is free.
Depending on who "they" are, if you gave an unknown 3rd party remote access to your PC/MAC, you very well may have a BIGGER problem than just mail as your personal data MAY have been compromised
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That's in addition to being out $99.
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Make sure you have a trouble ticket open with Support.
Be sure to keep this issue in perspective...it's not the end of the world. Frustrating, yes...but there are worse things.
Regards,
Tom
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That's up to you (as it's your dime/time). It may or may not fix your issue.
You could try a repair first via control panel>programs.
Here's the KB on uninstall.
https://support.eset.com/kb2788/
If you do decide to uninstall/reinstall, you might want to do the uninstall via safe mode using the uninstall tool.
http://support.eset.com/kb2289/
Of course, for proper tracking and case resolution you could always open a trouble ticket with ESET US Support.
That might be your best bet (although you might be told to uninstall/reinstall...but that's just a guess on my part).
https://www.eset.com/us/support/contact/
Regards,
Tom
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I use the daily "seat of my pants" results. I know what works for me.
No A/V program is 100%...that's why they get updated and evolve.
In my opinion, these A-V test results (no matter who publishes them) only provide the trolls with food (in addition to being (for me) worthless data). We all know (or at least should know) that you never feed a troll.
Regards,
Tom
- peteyt, Aryeh Goretsky and L0ckJaw
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3
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On 8/8/2019 at 10:49 PM, Guest said:
I had a very long chat with the senior malware researcher at ESET and it was quoted that they only participate in the business category of AV TEST at present . It was quoted that there is not much difference in detection between home user and business user product. Both product of ESET receive same database updates.
Also the senior malware researcher quoted that AV TEST charges a huge amount for any AV vendor to get tested.
Here you go with business link detection :
Windows(business) : https://www.av-test.org/en/antivirus/business-windows-client/
macOS (business) : https://www.av-test.org/en/antivirus/business-macos/
Android (business) : https://www.av-test.org/en/antivirus/business-mobile-devices/
And as of now they will only continue to get tested under business category instead of home user category.
Sometimes people and/or things are not what they appear to be. I believe this to be true of this former Forum member.
You be the judge.
(https://forum.eset.com/topic/20451-no-files-in-qurantine/?tab=comments#comment-99594)
Regards,
Tom
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Just now, Marcos said:
He has asked to cancel his account here. But yes, it's not normal that a user of a trial license would request a response within 1-2 hours 24x7 that is granted to VIP customers at an extra fee. Moreover, the problems with LiveGrid authentication suggesting an invalid username/password being used was highly suspicious too.
Marcos, thank you for the information and for protecting the legitimacy of the Forum.
Best regards,
Tom
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7 hours ago, Guest said:
thanks for the information but I don't see you as the staff of eset !
and so in order not to get support from anyone else that is why I tagged staff in the post
Regards
No I am not ESET staff. But I am a reasonable person. Perhaps you can contact your "senior ESET researcher" friend for help on a Sunday.
It's very interesting that your Forum user name has changed from "upasanamoza" to that of "Guest".
Very interesting.
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2 hours ago, nitesh.r said:
eset endpoint issue
Could you please provide some details/screen shots? Your post is rather vague.
You may want to review https://forum.eset.com/howtopost/
Regards,
Tom
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3 hours ago, itman said:
I for one feel this should be a permanent ban.
His postings were always about either Eset's scores in AV lab tests or "chiming in" on an Eset non-malware detection issue prior to supporting documentation being provided as to the system environment existing at the time of the attack. I can't recollect a single non-negative posting by him where he actually attempted to assist in a problem resolution issue.
What I have observed is a troll that has purchased an Eset license under the belief it will and should allow him to engage in never ending trolling activities on this forum. Or, he is an individual with some deep seated grudge against Eset and is compelled to constantly vent his anger in ludicrous forum postings.
I have faith in Marcos' actions/abilities/judgement. Will this be the last we hear of novice? Probably not...at least under that moniker.
Regards,
Tom
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I like this quote...
"Trolling is a cyber-crime, and if you are caught for it, you cannot run away by saying that it is your opinion" ... Nora Fatehi
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I figured that Cadbury Creme Egg https://en.wikipedia.org/wiki/Cadbury_Creme_Egg was out of the running.
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Hello Ereric and welcome to the Forum.
I trust you are a Certified Computer Examiner as CCE has many interpretations. https://en.wikipedia.org/wiki/CCE
Regards,
Tom
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41 minutes ago, Rami said:
You could say that it's normal behaviour yes , because Chrome do gather lot of data about your browsing etc...
So as a user concerned for his/her privacy while browsing , yes they might choose to stop using Chrome for that.
Here is an quite old post for what Chrome does send to Google from your personal data : https://lifehacker.com/what-data-of-mine-does-chrome-send-to-google-5763452
I refuse to use anything Google related. All they do is gather your data.
Of course, personal choices are just that, personal.
Regards,
Tom
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5 hours ago, alasmi8 said:
Explain it please more
Do you honestly think any intelligent/responsible company/organization would reveal it's future plans (in detail) on a public forum?
Regards,
Tom
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alasmi8 you may want to review https://www.eset.com/int/about/technology/
I am sure Marcos can add additional information.
Regards,
Tom
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Markussmith, Binnyrog and Jangpeng. Sorry for my tardiness, WELCOME to the Forum
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Glad you joined. Lots of good information here.
Regards,
Tom
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Is it possible to roll back to a lesser product with the same license?
in ESET Internet Security & ESET Smart Security Premium
Posted
Maybe opening a trouble ticket with ESET Support would be the best way to go forward (for tracking purposes and issue resolution).
https://www.eset.com/us/support/contact/
Regards,
Tom