Wyatt P

I totally understand your points and I agree. It would be nice if the alert could be suppressible and maybe based on customer feedback, they may change this. At this moment of the post, the only solution would be to upgrade to a newer version. But it is not bug-like behavior, it is by design it seems, due to the dates on the alert being correct.

The alert is stating 12/31/2023 for EOL which is accurate. The product version moves into limited support on 12/31/2022. I do not believe this to be a bug, the product version is quite old and my personal recommendation would be to always be running either the latest or a newer version of any AV software.

Sure, it is noted here by Marcos on this thread.

Unfortunately you cannot disable EOL alerts. If you upgrade the product to a newer version (or latest) it will clear the alert. 7.3.x is quite old and is entering Limited support status after Dec. 31. If you view the product support tables, you can see that the version 8.0.x has already been placed into EOL status. https://support-eol.eset.com/en/policy_business/product_tables.html

I think it is fair to say that most customers whether they are business or consumer have a responsibility of their own to research to a certain extent. it won't always just fall into your lap. Just curious on what the expectation from your position is on how this information should be routed? Email every customer on product updates/releases by default? At a certain point, due diligence is required IMO. I see the same standard across any other AV or software company, it requires you to search up the release notes or updates. IMO I am able to find everything that I need regarding updates/releases/support pretty easily, yeah it may take me looking in a few places but in reality it isn't something that consumes more than a few minutes of time, let alone hours. You can always contact your local ESET support team, it may not require a ticket or anything major, but a simple question of 'Is this supported?' or 'When was this released?'. I surely would not want to receive any email/contact without my consent. So ESET gives you the option to sign up for newsletter emails. EDIT: ESET Business customers also receive auto-updates for the products, so as long as you do your due diligence to enable this and ensure machines meet the requirements.

There are some sections of the forum that are particular to releases, such as the one this is listed in which may have some great info, but the best thing to look at is official help guides IMO. I recommend checking the help.eset.com page for up-to-date info regarding support since the ones listed are official. Ubuntu 22.04 LTS is supported on the latest version of 9.1.x Found here. You can additionally subscribe to the ESET Newsletter for the following updates (View here): New product features Bugfixes Known issues Support resources for existing users