katycomputersystems

Description: Schedule database backup to network/email
Detail: Most UTM appliances offer feature of scheduling configuration backup to certain email or network path. I have not found this option yet in ERA VA 6.5?
Description: Schedule policy apply time
Detail: Give possibility to schedule policy. I want my employees who use notebooks to have one policy while working hours and one policy during lunch or during non working hours.
Description: Generate report for configured policy
Detail: My managers sometimes want report on how policy is configure for certain departments, employees.
Description: Policy in XML format
Detail: editing policy via XML can be done via custom built tool if you provide schema. I don't have to spend too much time in web interface. Policy can be designed by security consultant in tool and then he can send me XML for me to import to ERA.
Description: Application/Process usage report
Detail: Dashboard that would report apps/processes running on users PC and show additional data like network connections, CPU, RAM usage...something like "light" Sysinspector.
Description: Apache HTTP Proxy vs Mirror
Detail: Please give some tabular feedback/log in ERA interface what clients have downloaded and when what updates. Searching apache log in virtual machine is time consuming.
Description: ESET Authentication server
Detail: I'm using EAS in v5 to authenticate with zone. I've asked before for this feature to be ported to virtual appliance but no response was given. I have need for client firewall to know is it really on my network or somewhere else. Having trusted source that confirms to client firewall "yes you are on corporate network" is big thing for us.
Maybe you have solved this in other way that I'm not aware yet?
Description: FQDN rules in firewall
Detail: We are using many CDN content from online services, like O365, Google Drive etc. Basically, we have clients that leave network and we want them to be able to access only certain services when they are off corporate network. Some services provide IP address for firewall, some FQDN. Do you have any plan to implement FQDN rules?

@Jaroslav Mixa Thank you for your constructive feedback. I would like to assure you, that your feedback is being heard. Below, you can find couple of notes, related to some products. 
@Dynamic groups rules / tasks - In the new version of ESET Remote Administrator, we will have a dedicated “group details” page, where you will see all tasks / policies set to a dynamic group and also a dynamic group template.   @Task history deletion / filter and so on - I do not understand this use-case, what it is about. What do you mean “task history” ? @Repository - Do you have any envisioned behavior? In the upcoming version, we will allow updates by “one click” directly from the dashboard element, so doing client tasks are not relevant. @Reports – there are limitation in how reports could be assembled, which are related to internal database structures, and how various tables are combined. It´s not possible to combine all of the tables together. However, there are improvements planned for the upcoming version of ESET Remote Administrator. @ELA – we will be releasing a new solution, called ESET Business Account & new version of ESET MSP Administrator (also intended for ESET resellers managing multiple customers) which will have a proper user management, and will allow full control of the product. @Upgrade – is this related to upgrades from V5 to V6, or V6.x to V6.x+1?  If the first case, was the V5 having username &password set in its configuration? If it was the second case, have you contacted ESET Support, as this should not happen (and never happened in my test environment, license was always kept). @Variables in tasks / templates – this can be achieved by a group hierarchy. Basically have a static group per company, and then dynamic groups placed under specific static group. For the future (most probably next year) we are working on improved automation framework + further improvements for MSPs / resellers managing multiple companies, that should simplify their management / license operation. @Applied policies tree – this is a long term task, that we are working on, however it´s a complicated task to achieve. But we are aware, that finding why a specific setting is applied, when multiple policies are used. @Threats infection and cleaning – we will introduce multiple changes in the upcoming release of ESET Remote Administrator, for both automated resolving, and manual resolving (actions).   @Sorting / filtering – This will be possible. For the future release, we are preparing multiple changes with regards of filtering / sorting in the webconsole. I would like to also offer you an opportunity to participate in a dedicated customer research session, where you can discuss your feedback concerning our products directly with representatives of ESET Product Management and UX teams, that can help you address them, and also inform you about planned changes in ESET Products. If you are interested, please send me a private message, we can discuss this further. 

Nice thread, I have tens of comments to ERA server / functions. ERA is not user friendly in most cases.... 
I will post something. 
 
Description: Dynamic groups rules / tasks
Detail: I would like to be able to show all rules/tasks linked to dynamic groups. Or to be able to find where rules are linked. I would love to disable group/rules instead of only delete or edit them to dysfunction it. It is nearly imposible to read ties.
 
Description: task history deletion / filter and so on
Detail: I would like to be able to delete (mass delete) task history. I have tens of ASAP task and they are only messing in my log. 
I would like to be able to see which computers were affected by the single task when pointing to a TARGETS column. Why I have to edit history of the task to see which computer was affected? I would like to click on 1 computer(s) to open the list or show the list. 
 
Description: trigers
Detail: ASAP. Sometimes ASAP fails and I have no idea why.... Computer was online. I think rule should wait for online status or give me better feedback 
 
Description: Failed / Trace message
Detail: When I point on the FAILED status I would like to receive more information what happens without opening the HISTORY of the COMPUTER. BTW FAILED ICON should allow me to open history....   Trace message is sometimes to long and I am unable to read whole message. 

 
Description: Repository
Detail: Choosing ESET version from a repository is not user-friendly. I have to be very careful to chose the right version. 
 
Description: Reports
Detail: Why I cannot export report Computer name    Identifier type    Identifier value    Adapter IPv4 address Computer nameDevice manufacturerDevice modelOS nameOS versionAdapter IPv4 addressRemoteHost and so on ? When I chose some identifier other identifiers are disabled. Why? 
I would like to be able to find report using some SEARCH function.
 
Description: ELA
Detail: Why I am unable to fully maintain a license that customers gave me under my administration? I am unable to remove computers which are not activated under ERA. I have to open ELA portal using my customer's credentials. Why I can not edit ELA credentials on my ERA server? 
 
Description: Upgrade
Detail: When I am upgrading EEA using ERA I have to activate them afterward. Why? Product was already activated. 
 
Description: Variables in tasks / templates
Detail: I would like to have variables in task / dynamic groups. For example I have 4 activation tasks (4licenses). I would like to activate product which is not activated when joining dynamic group based on FOLDER group.
When computer from AAA company join the NOT ACTIVATED group, the AAA-ACTIVATE task will be used. 
When computer from BBB company join the NOT ACTIVATED group, the BBB-ACTIVATE task will be used.
 
Description: Applied policies tree
Detail: I would love to see the tree of policies which are applied on a computer and would like to be able to identify which policy rule won the policy over-ride battle. I am not satisfied with list of policies. 
 
Description: Threats infection and cleaning
Detail: I am not unable to simply perform an action on threats whir where not automatically solved by EEA. For example, I would like to choose threats and click on "DELETE" or "CLEAN" or other things. I am able to mark them only as RESOLVED  
 
Description: Sorting / filtering
Detail: I can filter columns by STATUs or LAST CONNECTED, but I am unable to do multi filter. For example I would like to sort all computer by WORST FUNCTIONALITY and LAST CONNECTED, because working with offline computer does not make sense. 
 
And so on.....