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katycomputersystems

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  1. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @SysEPr Thank you for your feedback: 
    With regards to the first case, we will investigate this behavior. It looks to me more like a bug in the implementation. We will check this internally.  We are planning to introduce more advanced IFTTT (If this then that)  logic, into ESMC, however it will not happen in ESMC 7.1 for sure. But it´s on the roadmap for the future versions, that will allow you to achieve better automation, and such advanced conditions. 
  2. Upvote
    katycomputersystems gave kudos to Zen11t in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: anti-phishing Ignore button disable option
    Detail: when user open a phishing website user can ignore the warning and open the site. We need a function where we can disable "Ignore threat" button. I did't find any option under Anti-phishing protection settings. Please add it to ESMC policy's too.
     


  3. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @katycomputersystems Functionality to change the group in the computer details is coming back. It was accidentally removed during the redesign.
    @Zen11t We have a project/ feature tracked to globally control all of the interactive windows for the future. I will add your comment to there.
  4. Upvote
    katycomputersystems gave kudos to Kieran Barry in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: A "Reset to Default" option for different parts of the ERA.
    Detail: This one has mainly been discovered due to my own fault. There are many things that can be played with within ERA which is great, however I think there are some of us that might play a little too much and then get to a point where we've changed so much of something that it doesn't work or doesn't give you what you want. 
    For areas such as reports and policies, it might be a good idea to have a button that you can click while editing that restores the default values. That way, if you play around too much and feel like you just want it back to how it was before, you have a reset button as a saviour.
  5. Upvote
    katycomputersystems gave kudos to AStevens.SHG in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: Export list of firewall rules (zones, exclusions and any other configurable lists)
    Detail: IT Security would like to regularly review the list of firewall rules, zones, exclusions, basically any configurable list within ESET on a regular basis.
    There doesn't appear to be an easy way of doing this, from an ESET client you can export settings to an XML file, but this isn't readable for management staff.
  6. Upvote
    katycomputersystems gave kudos to AStevens.SHG in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: See Endpoint client logs within ERA.
    Detail: We would like to be able to see the logs from a client (Detected threats, Events, Computer scan, Blocked files, HIPS, Firewall, Filtered websites, Antispam protection, Web control and Device control) within the client entry in ESET Remote Administrator. While some threats and problems are highlighted in ERA, not everything is. A Filtered website blocked by Anti-Phising blacklist for example doesn't seem to appear in ERA, can only view it on the client's log.
  7. Upvote
    katycomputersystems gave kudos to AStevens.SHG in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: Individual firewall rule hit count.
    Detail: Similar to hardware firewalls, it would be nice to see a hit count, packets matched, kind of information per individual firewall rule in Endpoint protection, also for that information (similar to above requests) to be visible in ERA, and total of the hits across all clients with the same rule. So we can generate reports, this makes it easier to find rules no longer being used and can be removed safely.
  8. Upvote
    katycomputersystems gave kudos to AStevens.SHG in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @MichalJ Thank you.
    Point 1 - The most urgent requirement is to print Firewall rules in a readable format (CSV / TSV / XLSX / DOCX / PDF) to review, or record for auditing, really need something ASAP for this.
    However, I expect this will extend to all "Lists" within ESET, zones, IDS exceptions, app modification web and device control, and other exclusion lists, anything similar. I do see an "Import" option on Exclusions popup, but only when viewing the top level Antivirus, Files and folders to be excluded from scanning, not on real-time, on-demand, etc. file extensions exclusions popup.
    Secondly, I would say more for an ERA Administrator, it would also be very useful to be able to export the rules, zones and other "lists" in ESET to CSV / TSV and then be able to import them.
    While we are able to Duplicate a whole policy, this would give more flexibility to create and import a previous list, while quickly removing/adding lines in the CSV file before.
    Point 2 - Excellent, is there a rough ETA on ESMC V7 yet?
    Point 3 - Great, thank you.
  9. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @katycomputersystems Thank you for the feedback. We are already tracking improvement for that, it was requested by several MSPs in the past, who are using different tools for having access to the machine, but also by some customers, doing the same. 
  10. Upvote
    katycomputersystems gave kudos to Marcos in Future changes to ESET Security Management Center / ESET Remote Administrator   
    The problem with this is that there's no unified location for storing information about license expiration dates of installed software.
  11. Upvote
    katycomputersystems gave kudos to LCS in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Personally, I think this would allow us to sell a lot more ESET. Going a bit further, I wonder if it is possible to get the expiration date of the installed product? Then a month or two before the competing product is due for renewal, we as MSP's can go in and quote for the renewal.
     
    Andy
  12. Upvote
    katycomputersystems gave kudos to LCS in Future changes to ESET Security Management Center / ESET Remote Administrator   
    I agree with this.
    Typical example yesterday, in which I was attempting to install ESET EAV on a machine. The report said "try installing the product locally." Did this and then realised that I was trying to install EAV when I should have been installing ESET File Security for Microsoft Windows Server. 
    In this case, I would like to see the report come back and say something along the lines of "Detected O/S: Windows Server 2016. Compatible products are ESET File Security for Microsoft Windows Server." Like wise, if it were a linux system, then "Detected O/S: Ubuntu Server 16.04.4. Compatible products are ESET File Security for Linux / FreeBSD." etc. 
    The agent has all the info about the O/S, so why not use that information and parse back some meaningful information?
     
    Andy
  13. Upvote
    katycomputersystems gave kudos to ewong in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description:  Able to determine the "reason" why the task failed in the Task Execution History.
    Detail:
    Right now, suppose a task failed for a particular system.  In ERA, you go to that system, go to "TASK EXECUTIONS", select the task entry,  and then right click and select "History", it would show something like:
    2018   Mar 22 16:06:58           Security product       Failed       Task failed              Task failed in the security product
    There's no way to find out "why it failed" until I go directly to that system and do a manual check.
    Having some sort of reason why it failed helps the sysadmin to figure out how to get it updated, if it is at all possible.
     
  14. Upvote
    katycomputersystems gave kudos to SysEPr in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: More advanced search function
    Detail: It would nice if we were able to search other parameters as well, like serial number, or MAC address
    -----------
    Description: Assign computers from usermanagement
    Detail: I think there should be a feature where I can assign or remove multiple computers from a user's details page - right now you can only do it from the computer's details page
    -----------
    Description: Jump to computer from usermanagement
    Detail: I think it would be nice if I could easily jump from a user's details page to the computer's details page easily, and I wouldn't have to look it up separately.
  15. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @SysEPr
    Advanced search is planned for the future version. We are continuously improving the "search via filters", but that´s not a generic search bar you might have in mind. Assign computers from user management  - This is coming in V7 Jump to computer from user management - This is coming in V7
  16. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @fchelp Default trigger expiration is set for "one month" , not one day. I have attempted to create a new trigger now, and it sets expiration day for 19th February 2018.

  17. Upvote
    katycomputersystems gave kudos to Zoltan Endresz in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: 
    Trigger tasks based a definied activity time frame 
    Details:
    Maybe it would be useful a possibilities to create tasks for a group of computers wich were active in a specifield time frame. For example "if they were not active during on the last two weeks" or "if they are active at the moment".
     
    Description: 
    Delete the duplicated computers automatically 
    Details:
    Day by day I find "duplicated" computers on the system. I created a report to find these computers (Group by: Computer name and Count: Computer), then time to time I delete the older entryes. It is a bit confusing.
     
    Description:
    Make a task chain
    Details:
    It would be wonderful a new possibility to make a task chain. For example:
    Task 1: Update the EES
    Task 2: Trigger a pop-up window on the affected client (Please restart your computer or Your computer will restart in 60 minutes) 
    Task 3: Wait 60 minutes
    Task 4: Restart the client
      
  18. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @Zoltan Endresz Thank you for your feedback. Points 1 & 3 are in the backlog, and we are working on a new "orchestration" framework, which should enhance the server side automation. It should enable "task chaining", and also more sophisticated triggering options based on tagging and IFTTT (If This Then That) principle. We anticipate this functionality to be introduced in future evolution of V7.
    Concerning the point 2, in the upcoming version 7, we are greatly enhancing the system to detect cloning / re-imaging of machines, which should prevent creation of duplicates. Also, you can automatically remove them, by the means of "delete not connecting computers" task (if all of your other clients are connecting regularly).
  19. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @fchelp This has been already requested, and a corresponding backlog item is created. It will not be implemented in the next release, but we will evaluate it for 7.1
  20. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @fchelp
    You can open the individual task entry in Admin / Client tasks, by the little "+" expand button, and then toggle a context menu for individual entry. You can remove individual triggers, or eventually even edit targets. Screenshot attached.
    In the next version (7.0) we will be adding possibility to save a filter set, for a various conditions (un-managed computers, computers without security product installed, computers with a specific security product version ...). You will then get the filtered view on top of all computers by few clicks. However, you won´t be able to automate like you do for Dynamic Groups. However, for the future, we are working on more in-depth server side automation, where defined conditions will result in "tagging" a computer, and automation framework will check "assigned tags" and trigger actions based on them. This won´t be done to 7.0, as the feature is a bit complex, but it´s being worked on. Filter sets are below, on the screenshot.


  21. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @fchelp For the version 7.1 we are planning improvement related to asset tagging (assigning tags to computers based on meeting criteria) and then using those for filtering / automation. Also, in the upcoming version of 7.0, it will be possible to to save "filter sets", with kept values, that will allow to quickly filter relevant web console sections, with those.  I do understand the use-case, and you can be assured, it´s in our plans. 
    Also, you can drill-down from the report results, choose the computers into the "computers pane" and then do an action / task. Isn´t this sufficient? 
    The same is valid for the "import computers from reports to task" (7.1). 
  22. Upvote
    katycomputersystems gave kudos to fchelp in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: Cancel scheduled task
    Detail: Currently once a task has been scheduled you can do nothing to stop it, please add the ability to be able to cancel a scheduled task.
    ============================================
    Description: Dynamic Group without agent
    Detail: I should be able to create a Dynamic group without the need of an agent installed on the clients computer, this is extremely useful for example when i want to  create a server task to install agent on all agent less computers, also once a computer was already connected through an agent ERA anyway has all info from the computers so why do we have to wait until all computers actually connect again that the dynamic group should update? so many times i want to run a task on all computers that are named a specific way, so i create a dynamic rule then i have to wait i don't know how long until all computers connect to era so my dynamic group updates and only then i'm able to run my task.
    ============================================
    Description: Exclude computers located in AD group from dynamic group.
    Detail: The ability to filter out in dynamic group computer that are located in a AD group group, for example i currently have a dynamic group nested under "All" that filters computers that are named a specific way and are specific OS, i want to exclude computers that even if they are named and have the correct OS they still be excluded because they are located in a specific AD group.
     
    Thanks
  23. Upvote
    katycomputersystems gave kudos to bbahes in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Description: Schedule database backup to network/email
    Detail: Most UTM appliances offer feature of scheduling configuration backup to certain email or network path. I have not found this option yet in ERA VA 6.5?
    Description: Schedule policy apply time
    Detail: Give possibility to schedule policy. I want my employees who use notebooks to have one policy while working hours and one policy during lunch or during non working hours.
    Description: Generate report for configured policy
    Detail: My managers sometimes want report on how policy is configure for certain departments, employees.
    Description: Policy in XML format
    Detail: editing policy via XML can be done via custom built tool if you provide schema. I don't have to spend too much time in web interface. Policy can be designed by security consultant in tool and then he can send me XML for me to import to ERA.
    Description: Application/Process usage report
    Detail: Dashboard that would report apps/processes running on users PC and show additional data like network connections, CPU, RAM usage...something like "light" Sysinspector.
    Description: Apache HTTP Proxy vs Mirror
    Detail: Please give some tabular feedback/log in ERA interface what clients have downloaded and when what updates. Searching apache log in virtual machine is time consuming.
    Description: ESET Authentication server
    Detail: I'm using EAS in v5 to authenticate with zone. I've asked before for this feature to be ported to virtual appliance but no response was given. I have need for client firewall to know is it really on my network or somewhere else. Having trusted source that confirms to client firewall "yes you are on corporate network" is big thing for us.
    Maybe you have solved this in other way that I'm not aware yet?
    Description: FQDN rules in firewall
    Detail: We are using many CDN content from online services, like O365, Google Drive etc. Basically, we have clients that leave network and we want them to be able to access only certain services when they are off corporate network. Some services provide IP address for firewall, some FQDN. Do you have any plan to implement FQDN rules?
  24. Upvote
    katycomputersystems gave kudos to MichalJ in Future changes to ESET Security Management Center / ESET Remote Administrator   
    @Jaroslav Mixa Thank you for your constructive feedback. I would like to assure you, that your feedback is being heard. Below, you can find couple of notes, related to some products. 
    @Dynamic groups rules / tasks - In the new version of ESET Remote Administrator, we will have a dedicated “group details” page, where you will see all tasks / policies set to a dynamic group and also a dynamic group template.   @Task history deletion / filter and so on - I do not understand this use-case, what it is about. What do you mean “task history” ? @Repository - Do you have any envisioned behavior? In the upcoming version, we will allow updates by “one click” directly from the dashboard element, so doing client tasks are not relevant. @Reports – there are limitation in how reports could be assembled, which are related to internal database structures, and how various tables are combined. It´s not possible to combine all of the tables together. However, there are improvements planned for the upcoming version of ESET Remote Administrator. @ELA – we will be releasing a new solution, called ESET Business Account & new version of ESET MSP Administrator (also intended for ESET resellers managing multiple customers) which will have a proper user management, and will allow full control of the product. @Upgrade – is this related to upgrades from V5 to V6, or V6.x to V6.x+1?  If the first case, was the V5 having username &password set in its configuration? If it was the second case, have you contacted ESET Support, as this should not happen (and never happened in my test environment, license was always kept). @Variables in tasks / templates – this can be achieved by a group hierarchy. Basically have a static group per company, and then dynamic groups placed under specific static group. For the future (most probably next year) we are working on improved automation framework + further improvements for MSPs / resellers managing multiple companies, that should simplify their management / license operation. @Applied policies tree – this is a long term task, that we are working on, however it´s a complicated task to achieve. But we are aware, that finding why a specific setting is applied, when multiple policies are used. @Threats infection and cleaning – we will introduce multiple changes in the upcoming release of ESET Remote Administrator, for both automated resolving, and manual resolving (actions).   @Sorting / filtering – This will be possible. For the future release, we are preparing multiple changes with regards of filtering / sorting in the webconsole. I would like to also offer you an opportunity to participate in a dedicated customer research session, where you can discuss your feedback concerning our products directly with representatives of ESET Product Management and UX teams, that can help you address them, and also inform you about planned changes in ESET Products. If you are interested, please send me a private message, we can discuss this further. 
  25. Upvote
    katycomputersystems gave kudos to Jaroslav Mixa in Future changes to ESET Security Management Center / ESET Remote Administrator   
    Nice thread, I have tens of comments to ERA server / functions. ERA is not user friendly in most cases.... 
    I will post something. 
     
    Description: Dynamic groups rules / tasks
    Detail: I would like to be able to show all rules/tasks linked to dynamic groups. Or to be able to find where rules are linked. I would love to disable group/rules instead of only delete or edit them to dysfunction it. It is nearly imposible to read ties.
     
    Description: task history deletion / filter and so on
    Detail: I would like to be able to delete (mass delete) task history. I have tens of ASAP task and they are only messing in my log. 
    I would like to be able to see which computers were affected by the single task when pointing to a TARGETS column. Why I have to edit history of the task to see which computer was affected? I would like to click on 1 computer(s) to open the list or show the list. 
     
    Description: trigers
    Detail: ASAP. Sometimes ASAP fails and I have no idea why.... Computer was online. I think rule should wait for online status or give me better feedback 
     
    Description: Failed / Trace message
    Detail: When I point on the FAILED status I would like to receive more information what happens without opening the HISTORY of the COMPUTER. BTW FAILED ICON should allow me to open history....   Trace message is sometimes to long and I am unable to read whole message. 

     
    Description: Repository
    Detail: Choosing ESET version from a repository is not user-friendly. I have to be very careful to chose the right version. 
     
    Description: Reports
    Detail: Why I cannot export report Computer name    Identifier type    Identifier value    Adapter IPv4 address Computer nameDevice manufacturerDevice modelOS nameOS versionAdapter IPv4 addressRemoteHost and so on ? When I chose some identifier other identifiers are disabled. Why? 
    I would like to be able to find report using some SEARCH function.
     
    Description: ELA
    Detail: Why I am unable to fully maintain a license that customers gave me under my administration? I am unable to remove computers which are not activated under ERA. I have to open ELA portal using my customer's credentials. Why I can not edit ELA credentials on my ERA server? 
     
    Description: Upgrade
    Detail: When I am upgrading EEA using ERA I have to activate them afterward. Why? Product was already activated. 
     
    Description: Variables in tasks / templates
    Detail: I would like to have variables in task / dynamic groups. For example I have 4 activation tasks (4licenses). I would like to activate product which is not activated when joining dynamic group based on FOLDER group.
    When computer from AAA company join the NOT ACTIVATED group, the AAA-ACTIVATE task will be used. 
    When computer from BBB company join the NOT ACTIVATED group, the BBB-ACTIVATE task will be used.
     
    Description: Applied policies tree
    Detail: I would love to see the tree of policies which are applied on a computer and would like to be able to identify which policy rule won the policy over-ride battle. I am not satisfied with list of policies. 
     
    Description: Threats infection and cleaning
    Detail: I am not unable to simply perform an action on threats whir where not automatically solved by EEA. For example, I would like to choose threats and click on "DELETE" or "CLEAN" or other things. I am able to mark them only as RESOLVED  
     
    Description: Sorting / filtering
    Detail: I can filter columns by STATUs or LAST CONNECTED, but I am unable to do multi filter. For example I would like to sort all computer by WORST FUNCTIONALITY and LAST CONNECTED, because working with offline computer does not make sense. 
     
    And so on.....
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