katycomputersystems

We purchase directly from eset. I see Bitwarden is one of the accepted password managers, Bitwarden is the password manager we recommend when clients don't want to use LastPass. I completely agree and applaud the blocking of extensions in secure browser. It is the lack of documentation that causes heart-burn.

itman, you points are well-taken, however the day is going to come when a client wants to use their password manager to log into their bank and for whatever reason hates LastPass (actually there are a few reasons to hate LastPass starting with the PE firm holding title to the code) they will then say John what extension can I use. I will not have an answer. It seems like a silly eset position to take.

How do we get a list of trusted extensions?

Thankfully, I find LastPass is loaded with the Secure version of Chrome, other extensions are not. Is a list of acceptable extensions documented somewhere? Can this list be edited. For example, what if I have a client using Bitwarden and we find out, it's not on the list of acceptable extensions. What to do?

I setup secure browser yesterday, after several reboots, I find: https://iop.intuit.com opens a secure browser https://intuit.com does not What the heck?

Does documentation exist to describe what's needed when adding sites to the secure browser list? For example will "netteller.com" include all the variations of netteller.com and the hundreds of banks that use their services?

That's confusing. The url shows a connection to sb.eset.com/...... Why wouldn't it be secure? Everything on an eset.com should be secure, however, it seems sb.eset.com is not secure - that's a problem.

We are using Remote Administrator to manage endpoint security - that's probably what's meant by "IT Administrator" My screenshot is from Chrome - it looks like you have the same issue. Your padlock has a red slash through it.

Can we get a list of financial services websites included in the "Secure online banking and payment pages" category? What is the best way to get sites added to the list, for example https://chase.com isn't included Is it possible to say "don't protect" specific institutions, for example, let's assume there is a smallish bank with a site that doesn't work well with Secure Browser, how do we say use native Chrome for littlebank.com?

This is a bad look, can someone install a certificate on sb.eset.com?

I installed endpoint security 8.0.2028.0 on my computer. When I click "ESET Secure Browser", nothing seems to happen. What is supposed to happen when I select that shortcut?

Our MacOS clients running ESET Endpoint Security 6.9.200.0 are getting a Legacy System Extension popup. When should we expect an update to clear this issue?

Thanks Michal, I deactivated pc47006, waited until it showed up as a problem in ESMC, then activated it in ESMC, same issue: At this point, I'll ignore the issue and see what if any impact it has on our clients.

Perfect - using this report I was able to deactivate the seat after determining its origin.

PS: He's in my database, however a few searches yielded no useful (based on my current knowledge) information:

In msp.eset.com I see an unrecognized device: So, I go to ESMC & search for this computer: I am rewarded with "No results found": How do I track down this device?

More weirdness 46740 is a multiple, then it isn't:

Nearly all "Multiple Devices" represent the same machine with different versions of Endpoint Security. A few are clearly different machines, each with a different computer name, installed at different times etc. Very confusing....

I migrated to msp.eset.com when I go to the activated_units page, I find many of my endpoints seem to be using two licenses for the same product, it looks like this: Can someone explain what this means? Should I go through and deactivate the duplicates? Is there some automated way to clean this mess?

I am trying to build a "ESMC Agent Upgrade for MacOS" Client Task. When I select the item I want to install there is no MacOS client - am I doing something wrong, or is there no way to upgrade the ESMC MacOS client?

What impact will DNS Queries over HTTPS (DoH) have on End Point Security? Currently, you protect our endpoints from malicious sites, when DoH becomes the norm, browsers will bypass the OS. essentially providing DNS lookups on their own.

Urgh - it's doing it again. My primary browser is Chrome, I am seeing the error in Chrome, Firefox and Edge. Webconsole is behind CloudFlare ESET Endpoint security is active on my workstations I just realized, if I access Webconsole from https://localhost/era/webconsole that I am able to edit settings, so that seems to be the answer to question. What I don't understand is why CloudFlare allows access one day, but not the next.

Thanks Marcos - I uploaded the logs, sending you its url via PM

We have a few clients fussing about eset blocking static.wixstatic.com. Is eset working with Wix to get the problematic sites removed so this site can be removed from EP's blacklist? https://www.urlvoid.com/scan/static.wixstatic.com/ is giving it an all-clear.

I have no explanation, but it's working today. Previously, I tried different browsers, different JAVA engines on the server, different computers, opened a support ticket etc.