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Terencedrew

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About Terencedrew

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    Newbie
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    Australia
  1. Ive been unable to update the virus signature database for nod32 since 24/7/14. The error it gives me is "invalid username and/or password". My subscription is still in date; i checked the liscence renewal email I received last time, it says I should still be in date up until december 2014. I didnt do anything to prompt a password change, and I receieved no notification of one. I tried re-entering the username and password from the liscence email. I have twice attempted to have my password & username re-sent through the "retrieve liscence details" link on the eset homepage (once a month ago, again a week ago), but I have recieved no email or other response. I have tried "clearing the update cache" in advanced setup mode.
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