Jump to content

guruuno

Members
  • Content Count

    7
  • Joined

  • Last visited

Posts posted by guruuno

  1. My error log:

     

    Interval Since Last Panic Report:  72684 sec
    Panics Since Last Report:          2
    Anonymous UUID:                    4A049216-EEAC-EC49-FE4C-FCD57CD51110
     
    Tue Aug  6 17:14:19 2013
    panic(cpu 2 caller 0xffffff8004de5fb7): "udp_lock: so=0xffffff805daf8a50 NO PCB! lr=0xffffff8004fafb86 lrh= ffffff8004f9cb06:ffffff8004fb10c2 ffffff8004f967b6:ffffff8004fb10c2 ffffff8004f9cb06:ffffff8004f9707c ffffff8004f967b6:ffffff8004fb10c2 \n"@/SourceCache/xnu/xnu-2050.24.15/bsd/netinet/udp_usrreq.c:1843
    Backtrace (CPU 2), Frame : Return Address
    0xffffff839469bcf0 : 0xffffff8004c1d626 
    0xffffff839469bd60 : 0xffffff8004de5fb7 
    0xffffff839469bd90 : 0xffffff8004fafb86 
    0xffffff839469bdd0 : 0xffffff7f870b671c 
    0xffffff839469be40 : 0xffffff7f870afee6 
    0xffffff839469be60 : 0xffffff8004fb161c 
    0xffffff839469beb0 : 0xffffff8004f9726d 
    0xffffff839469bef0 : 0xffffff8004f9fa72 
    0xffffff839469bf60 : 0xffffff8004fe13b3 
    0xffffff839469bfb0 : 0xffffff8004cce6ad 
          Kernel Extensions in backtrace:
             com.eset.kext.esets_pfw(500.11f1)[6357A2B5-AAD7-811B-D0BF-D25DF39AE050]@0xffffff7f870ad000->0xffffff7f870b9fff
     
    BSD process name corresponding to current thread: esets_proxy
     
    Mac OS version:
    12E55
     
    Kernel version:
    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
    Kernel slide:     0x0000000004a00000
    Kernel text base: 0xffffff8004c00000
    System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
     
    System uptime in nanoseconds: 7084078327281
    last loaded kext at 380357700194: com.vmware.kext.vmioplug.10.1.24 10.1.24 (addr 0xffffff7f87140000, size 32768)
    last unloaded kext at 6854635645201: com.vmware.kext.vmci 90.4.18 (addr 0xffffff7f87107000, size 73728)
    loaded kexts:
    com.eset.kext.esets_kac 500.11.00f01
    com.eset.kext.esets_pfw 500.11.00f01
    com.TrustedData.driver.VendorSpecificType00 1.7.0
    com.Cycling74.driver.Soundflower 1.6.6
    com.logmein.driver.LogMeInSoundDriver 1.0.2
    com.attotech.driver.ATTOiSCSI 3.4.1b1
    com.drobo.SCSI.ThunderBolt 1.1 [64171]
    at.obdev.nke.LittleSnitch 3932
    com.apple.filesystems.smbfs 1.8.4
    com.apple.driver.AppleBluetoothMultitouch 75.19
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.IOBluetoothSCOAudioDriver 4.1.4f2
    com.apple.driver.IOBluetoothA2DPAudioDriver 4.1.4f2
    com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AGPM 100.12.87
    com.apple.driver.ApplePlatformEnabler 2.0.6d1
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AppleUSBCDCACMData 4.1.23
    com.apple.driver.AppleHDA 2.3.7fc4
    com.apple.driver.AppleUpstreamUserClient 3.5.10
    com.apple.GeForce 8.1.2
    com.apple.driver.AppleMikeyDriver 2.3.7fc4
    com.apple.driver.AppleBacklight 170.2.5
    com.apple.driver.AppleMCCSControl 1.1.11
    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleUSBCDC 4.1.23
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.ApplePolicyControl 3.4.5
    com.apple.driver.AppleIntelHD4000Graphics 8.1.2
    com.apple.driver.AppleSMCLMU 2.0.3d0
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.AppleIntelFramebufferCapri 8.1.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 34
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.3.1
    com.apple.driver.AppleSDXC 1.4.2
    com.apple.driver.AppleUSBHub 5.5.5
    com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4
    com.apple.driver.AirPort.Brcm4331 615.20.17
    com.apple.driver.AppleAHCIPort 2.5.2
    com.apple.driver.AppleUSBEHCI 5.5.0
    com.apple.driver.AppleUSBXHCI 5.6.0
    com.apple.driver.AppleEFINVRAM 1.7
    com.apple.driver.AppleACPIButtons 1.7
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.7
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
    com.apple.nke.applicationfirewall 4.0.39
    com.apple.security.quarantine 2.1
    com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
    com.apple.driver.IOBluetoothHIDDriver 4.1.4f2
    com.apple.driver.AppleMultitouchDriver 235.29
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
    com.apple.iokit.IOSerialFamily 10.0.6
    com.apple.driver.AppleUSBCDCACMControl 4.1.23
    com.apple.driver.DspFuncLib 2.3.7fc4
    com.apple.nvidia.gk100hal 8.1.2
    com.apple.NVDAResman 8.1.2
    com.apple.driver.AppleUSBAudio 2.9.0f8
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleThunderboltEDMSink 1.1.8
    com.apple.driver.AppleThunderboltEDMSource 1.1.8
    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
    com.apple.iokit.IOAudioFamily 1.8.9fc11
    com.apple.kext.OSvKernDSPLib 1.6
    com.apple.iokit.IOSurface 86.0.4
    com.apple.iokit.IOBluetoothFamily 4.1.4f2
    com.apple.driver.AppleGraphicsControl 3.4.5
    com.apple.driver.AppleSMBusController 1.0.11d0
    com.apple.driver.AppleHDAController 2.3.7fc4
    com.apple.iokit.IOHDAFamily 2.3.7fc4
    com.apple.iokit.IOSCSIParallelFamily 2.5.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
    com.apple.iokit.IOAcceleratorFamily 74.5.1
    com.apple.driver.AppleSMC 3.1.4d2
    com.apple.driver.AppleSMBusPCI 1.0.11d0
    com.apple.driver.IOPlatformPluginFamily 5.3.0d51
    com.apple.iokit.IONDRVSupport 2.3.7
    com.apple.iokit.IOGraphicsFamily 2.3.7
    com.apple.driver.AppleUSBHIDKeyboard 170.2
    com.apple.driver.AppleHIDKeyboard 170.2
    com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
    com.apple.driver.AppleThunderboltPCIUpAdapter 1.2.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
    com.apple.iokit.IOUSBHIDDriver 5.2.5
    com.apple.driver.CoreStorage 296.16.1
    com.apple.driver.AppleUSBMergeNub 5.5.5
    com.apple.driver.AppleUSBComposite 5.2.5
    com.apple.driver.AppleThunderboltNHI 1.7.8
    com.apple.iokit.IOThunderboltFamily 2.4.0
    com.apple.iokit.IOEthernetAVBController 1.0.2b1
    com.apple.iokit.IO80211Family 530.4
    com.apple.iokit.IONetworkingFamily 3.0
    com.apple.iokit.IOUSBUserClient 5.5.5
    com.apple.iokit.IOAHCIFamily 2.3.1
    com.apple.iokit.IOUSBFamily 5.6.0
    com.apple.iokit.IOHIDFamily 1.8.1
    com.apple.driver.AppleEFIRuntime 1.7
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 220.3
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.DiskImages 345
    com.apple.iokit.IOStorageFamily 1.8
    com.apple.driver.AppleKeyStore 28.21
    com.apple.driver.AppleACPIPlatform 1.7
    com.apple.iokit.IOPCIFamily 2.7.3
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    Model: iMac13,2, BootROM IM131.010A.B04, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f14
    Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x857F, 0x483634314755363747313630304700000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.17)
    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    PCI Card: scsi, sppci_scsi_bus, Thunderbolt@18,0,0
    PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@13,0,0
    PCI Card: pci1b21,612, sppci_ahci, Thunderbolt@16,0,0
    Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
    Serial ATA Device: APPLE SSD SM128E, 121.33 GB
    Serial ATA Device: Samsung SSD 840 Series, 250.06 GB
    Serial ATA Device: ST2000DM001-1CH164, 2 TB
    USB Device: 4-Port USB 3.0 Hub, 0x2109  (VIA Labs, Inc.), 0x0811, 0x14c00000 / 2
    USB Device: 4-Port USB 3.0 Hub, 0x2109  (VIA Labs, Inc.), 0x0811, 0x14c10000 / 6
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: hub_device, 0x050d  (Belkin Corporation), 0x0307, 0x1a120000 / 4
    USB Device: GN 9350, 0x0b0e  (GN Netcom), 0x9350, 0x1a124000 / 6
    USB Device: vendor_device, 0x0fd9, 0x0022, 0x1a122000 / 5
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
    USB Device: USB2.0 Hub, 0x2109  (VIA Labs, Inc.), 0x0811, 0x14400000 / 1
    USB Device: USB Modem, 0x0803  (Zoom Telephonics, Inc.), 0x3095, 0x14420000 / 5
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x14440000 / 4
    USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0x14442000 / 7
    USB Device: USB2.0 Hub, 0x2109  (VIA Labs, Inc.), 0x0811, 0x14410000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2412, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 7
  2. The ACER laptop is a V5-571PG Windows 8 with (was) ESET Security Suite Ver. 6.

    It is now uninstalled with Microsoft Security Essentials installed with no issues.

    I did run the ESET uninstaller as you as well as support told me to, no change (with flashing task bar issue).

    I always install MalwareBytes on all of my customers machines in addition to ESET.

    Are you saying they don't play nice together?

    Some discussions here and there were stating that Microsoft Office 365 might be problematic, what is ESET's take on it (working with ESET and 365)?

  3. So much to refer too, too much time to to consume, will try.

     

    Customers with EXACT SAME hardware (2 Dell Laptops), I have to uninstall ESET Security on one because of freezing at boot up, can only start in safe mode, uninstall reboot, install ESET ANTI VIRUS only (NOT Security Suite), problems go away.  Happening on several customers machines, random hangs, freezes, no boot, have to Safe Mode boot, uninstall SECURITY Suite, problems solved.

     

    Another PC (ACER Laptop), spent 1-1/2 hours w/support a month ago, still unresolved "flashing" in task bar with MS Security/Firewall issue, could only diagnose with slow motion video recording to see the message.

     

    Shall I go on?

  4. I've been using ESET almost from day one and since Leo Laporte (twit.tv) highly recommends it, I too have been telling all clients, friends and families alike that it's the best.  I too, having been exposed to the junk out there as well as the ever changing landscape of who is on top, which one does the better job, which one fails, and all the things to stay ahead of the crowd, yet to now become disappointed with ESET products.

     

    Sure, they are a step ahead of the competition, but wow, the issues of wacko stuff that happens with the most current version (to lengthy to document, I can't type that fast, as well as it would fill volumes of pages to identify all the issues).

     

    So, is it because the malware and virus creators are getting more savvy?  Is it because ESET has made enough money and their cash flow is fine, and they are taking a breather?  Is it because a lot of new hardware uses UEFI instead of traditional BIOS and the model for AV is changing?

     

    What to do?  As a reseller (like the few remaining big stores like Fry's, MicroCenter, BestBuy etc.), they now have it on the shelves.  A year or 2 ago, nobody heard of ESET and you could never compare it against all the junk competition because it was seldom reviewed.  Now, it's visible, available to the masses, and worse than ever.

     

    OK, no easy solution here because nothing else is better, but how can one ask, does a person who recommends a product and then has to assist in troubleshooting the issues with a customer save face?  It's embarrasing and I feel like I'm working for a start up in Silicon Valley that has to sell the goods to generate revenue to keep growing.  I'm sure some of you out there know what I'm trying to say.  We are all BETA Testers.  We pay for software, and when PC's freeze, BSOD's happen, oddities (like the notification flashing in the task bar with no fix as of yet), is it the hardware incompatibility, is it software mix mash jumble, is it bad programming or is it because the bad guys are winning and the developers cannot keep up with the level of protection needed to remain relevant?

     

    People are flocking to iMacs, Apple laptops and the like not only because Windows is truly a dead OS that continues to be patched with no real competitive end game without a total redesign and rebuild with some new fangled next big thing, but also because although there are very few if any real viruses on the Apple platform (there are tons of malicious malware redirects and other compromises), ESET has a leg up in that market until the bad guy win there too, which they will in the coming years.

     

    I'm not ranting, I'm venting at the whole support process and the documenting of an issue, the cross check into the existing database of problems, and the non resolve of known issues.

     

    I understand that this may be the model of software Microsoft gave birth to from day one (develop it, sell it, generate revenue, hire more developers, fix the bugs, tell the consumers it's be fixed in the next release) but hey, I'm ready to pack it in and watch it all slowly implode.  I've had it.

     

×
×
  • Create New...