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Page42

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Posts posted by Page42

  1. 6 hours ago, Marcos said:

    I'd merely add that the known issue is a visual glitch that has no effect on system performance.

    Sounds like you are discounting the concern that users have when they are witnessing what appears to be a malfunctioning ESET product.  Users are always advised to keep their product fully updated.  When the spinning icon is telling them that the update process is not working properly, there is more than a little concern.  YOU may be aware that it is "a visual glitch", but users are not.

  2. Clearing update cache worked well for me just prior to shutting down that particular machine last night.  Upon boot up this a.m. there was no continually spinning ESET icon showing update in progress when it wasn't. 

    This practice brings to mind the possibility of ESET making that a permanent setting option... clearing update cache on reboot.  Maybe there is a good reason to not do that?  I don't know.

  3. 37 minutes ago, peteyt said:

    You'd be surprised. I've seen a lot of posts about people having issues using very old versions. Also people complaining about things like getting infected by ransomware and wondering why yet they where using a version so old it didn't come with the ransomware module

    When I stated that I can't imagine posting here about an issue without having the most current version, I meant doing that myself.  But I can imagine that some others don't have the most current version when they post with an issue.  That's why I said, "I guess you have to ask users".  :)   I consider having most recent product version to be a minimal first step before asking for assistance.  TY for your reply, peteyt

  4. 5 hours ago, Marcos said:

    Do you have the latest version of ESET v14.2.24 installed? Are you able to reproduce the issue by manually running update? If so, please enable advanced operating system as well as update engine logging under Tools -> Diagnostics, run update, disable logging and collect logs with ESET Log Collector.

    I guess you have to ask users if they are running the latest version, but I can't imagine posting here about an issue without having the most current version.  Truth is, when I said it happens periodically, I mean during the last year, at least.  For right now, Marcos, I'm going to give Karen2's suggestion (clearing update cache) a try and see if that helps.  TY for the reply.

  5. On 9/3/2021 at 10:43 AM, Karen2 said:

    A while back I recall seeing an answer to the problem of continually spinning ESET icon showing update in progress when it isn't.   The solution that worked for me was:   Open ESET>Setup>Advanced Setup (lower right corner)>Update>Under Basic - clear the update cache>click OK>Restart your computer and all should be well.   Hopefullly!

    Gonna have to try that, K2.  TY

  6. I installed 14.1.19 via the internal program updater.  I did that back when 14.1.19 first was released.  And I installed 14.1.20 the same way.  Not from scratch.  I always use the internal program updater.  I was told to reboot after updating, on two computers.  Got the same ESET pop up that talked about a new & improved behavior blocker and improved ransomeware protection on both machines.  It has been a long, long time (years) since I installed ESET from scratch.

  7. I downloaded and installed 14.1.20.0 via the program internal updater, as I always do.  Then, as mentioned, after installing the upgrade and rebooting, I got an ESET pop up that talked about a new & improved behavior blocker and improved ransomeware protection and something else I can't remember.  That pop up message actually appeared twice until I answered it with a "Got it", as I recall.   Again, as noted, the message after updating was a lot more involved than a fix for webcam protection and device control.

    TY for the reply, Aryeh Goretsky.

  8. After installing the upgrade and rebooting, I got an ESET pop up that talked about a new & improved behavior blocker and improved ransomeware protection and something else I can't remember.  I should have done a screen capture.  It was a lot more involved than a fix for webcam protection and device control.

    And btw, I still can't locate the changelog that you say is on the official download page.

  9. 39 minutes ago, Marcos said:

    I've got a confirmation that it was a one-time US campaign. The message was not marked as a marketing one but due to a glitch it was displayed even if you had marketing messages disabled.

    I'll keep an eye out for anymore such messages and will post back to the thread if one appears.  TY for the explanation.

  10. 1 hour ago, peteyt said:

    Have you previously backed up settings and then reinstalled eset and then loaded the backed up settings?

    No.  TY for posting the link to the old related topic.  It's worth toggling the setting from OFF to ON to OFF to see if that does anything.  In my original post I commented that I hoped the message was a one-off, and so far, that is the case.  Still a mystery as to why the marketing message appeared.

  11. 42 minutes ago, Marcos said:

    I've inquired a colleague about this message. Will keep you posted.

    TY, Marcos.  I look forward to hearing back.  And in the meantime, if the message pops up again, I will do as itman suggested and try to extract the URL associated with the "Learn More" tab in the alert.  

  12. 12 minutes ago, Marcos said:

    Please contact your local ESET distributor since each partner defines messages and the message  type themselves.

    I always purchase ESET NOD32 from Newegg.  Are they considered my "local ESET distributor"?  In the 8 years that I have been using ESET NOD32, I have never been told to contact my local distributor when I have a problem with the program.  Thank you.

  13. 1 hour ago, cyberhash said:

    The documentation for any general releases are available from the offline installer page on the Eset website.
    Under the advanced options for each particular download

    For as long as I can remember, and I've been running ESET NOD32 on my computers for 8 years, a new release has never been preceded by Release Notes.  Never. Always after the fact.

  14. 5 minutes ago, Marcos said:

    Please adhere to this forum rules that read:

    • Do not pre-announce releases.  Due to differences in scheduling, it may sometimes take several hours after a release has appeared on ESET's web site for the release announcement to appear here in the forum.

    We will post an announcement once we get approval to do so.

    Always seems backwards to me that users are given the opportunity to upgrade to a new version before they are able to consult a changelog.

  15. 49 minutes ago, JozefG said:

    @Page42 Is the problem still visible? If so please turn on Enable Kernel advanced logging setting. Run update or reboot.

    Note that Security center service has delayed start so let it sit for a while.

    Turn off logging and provide ETL logs from Diagnostics folder.

    Yes, the problem is still visible, however there's a lot about your reply that I don't understand.  I don't know where to turn on Enable Kernel advanced logging setting?  The Security center service you reference as having a delayed start is not a delayed start on my system.  I don't understand that you say to turn off logging (after saying to turn on advanced logging), I don't know what ETL logs are and I don't know the location of the Diagnostics folder.

    Are these instructions for ESET NOD32 user?

    Itman said in response that it "Appears you're going to have to wait for Eset to fix this".  That makes sense, and I can live with that.  In fact, it would be helpful to me to know if this is happening to other users.

    I appreciate your reply, JozefG, but much of it was unclear to me. 

     

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