Hi @datarecovery,
I am sorry to hear that your Local Support Centre wasn't able to assist you, may I ask who it was that you got in contact with in an attempt to resolve this issue, was it your Local ESET Supplier or Distributor? I would like to get in contact with them, so may you provide me their details. I'm afraid I cannot assist you with this issue on the forum as issues like this can be quite complex and I would likely need logs and more information from you in order to provide you with the correct resolution for your issue.
Thank you,
Kieran