Hi Marcos,
Thank you for your reply.
For some reason hxxp://www.ht-dist.com/ site can not be opened.
As I said before, I sent a few requests to the tech support for help through the eset web site help system.
https://support.eset.com/en/kb333-reset-your-settings-password-using-the-eset-unlock-tool
However, I have not got any emails from tech support that is why I am asking for help here.