Thanks for replies, I'll try and capture more information when it does it next.
Not sure about my local ESET dist, I am a sole person I purchased this via Amazon last year but looking into it tonight the seller wasn't ESET and another third party seller on Amazon for £19.99 I'll shoot them a message and make sure they aren't a bit dodgy I've just read a load of common threads on the forum and I might have been screwed possibly here.