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  1. I ran the uninstaller in safe mode. There was old files which were removed but it still created the same error message when trying to install. Very frustrating.
  2. It has created a zipfile which I attatched. ELC_logs.zip
  3. Unable to provide logs as ESET internet security has not been installed yet, as I said in the original post. I was installing for the first time.
  4. HI, I am trying to run an install (internet security)and I keep getting 'The installation was not completed successfully - error code MSI.1401.' I have run as administrator and run the troubleshooting, with no luck. I tried searching the error code but did not get an answer. I have run the AV removal tool and there is no other AV apps on here. I have also tried switching off windows defender. No luck with any of these. I hope someone can help before I call. Phil.
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