[File Type and File Size of Limitation in ESET Endpoint Encryption]

On 5/6/2021 at 3:53 PM, Kstainton said:

Hi @Simon Simon,

Apologies I must have missed the notification for this thread! I am very sorry.

Yes individual files can only be Encrypted up to 3.99GB using EEE File Encryption.

Thank you,

Kieran

Dear Kieran,

Thank you for your information.

Regards,

Simon

[Can not open PDF File by Adobe reader DC in Encrypted Folder?]

17 hours ago, Kstainton said:

Hi @Simon Simon,

Unfortunately, this is a known issue with Adobe Acrobat Reader DC itself as it elevates itself under the System User Account. This prevents the Encryption Key required to decrypt the PDF file when accessing it being available to Adobe Acrobat Reader DC and therefore it will be denied access. 

Here is some more context to the issue that occurs with Adobe not having access to the Encryption Keys: https://support.eset.com/en/kb7942-windows-user-context-and-encryption#users - Windows User context and Encryption

The only workaround that I can suggest for this, is that you copy the PDF file outside of the Encrypted Folder/Encrypted USB, Edit the PDF file and then copy it back into the Encrypted Folder/Encrypted USB.

Dear Kstainto,

This is the big problem in our big environment (University),  we can use the Kingston USB Drive with hardware encryption and open the PDF file succsesfully.

Please help to invite your develop team to fix the problem, and we feel very disappointed of the product.

Thank you for your help,

Simon

[Can not open PDF File by Adobe reader DC in Encrypted Folder?]

Dear ESET , 

We have two thousand of the PC are using your product, hopefully to fix the problem of Eset endpoint Encryption.

 

[Can not open PDF File by Adobe reader DC in Encrypted Folder?]

16 hours ago, Tobias said:

Hi Simon,

when you move the PDF away from the USB onto your PC does it open properly?

Gr.

Tobias

Hi ,Tobias, sure, we can open any pdf file in the PC, example: Desktop , My Documents.

This is the problem of the ESET.

[Can not open PDF File by Adobe reader DC in Encrypted Folder?]

Dear Sir/ Madam,

The PDF file can not open properly in "Encrypted" USB drive?

Please help to fix the problem, thank you.

Best Regards,

Simon

 

[Can Eset Endpoint Encryption install in Reborn PC?]

Just now, Simon Simon said:

Dear All,

Can Eset Endpoint Encryption install in Reborn PC?

Reborn program : OS Easy
OS: Windows 10 64bit Enterprise ( Educational)

Thank you.

Regards,

Simon

The USB drive can not encrypt in reborn PC.

[Can Eset Endpoint Encryption install in Reborn PC?]

Dear All,

Can Eset Endpoint Encryption install in Reborn PC?

Reborn program : OS Easy
OS: Windows 10 64bit Enterprise ( Educational)

Thank you.

Regards,

Simon

[File Type and File Size of Limitation in ESET Endpoint Encryption]

Can anyone resolve my question?

Thank you.

[File Type and File Size of Limitation in ESET Endpoint Encryption]

On 4/15/2021 at 6:15 PM, Kstainton said:

Hi @Simon Simon,

File type is not limited, however File size can be, please see here for more information: https://support.eset.com/en/kb7584-file-size-limitations-in-eset-endpoint-encryption

Thank you,

Kieran

Hi, Kieran,

That means not support over 4GB? Right?
 

File Encryption (.dlp files*)

Maximum size of 3.99 GB

[File Type and File Size of Limitation in ESET Endpoint Encryption]

hi  Kstainton , i find that i can put over 3.99GB file in Encrypted "DLP to go" .

Please help to confirm the case. Thank you.

16 hours ago, Kstainton said:

Hi @Simon Simon,

File type is not limited, however File size can be, please see here for more information: https://support.eset.com/en/kb7584-file-size-limitations-in-eset-endpoint-encryption

Thank you,

Kieran

 

[File Type and File Size of Limitation in ESET Endpoint Encryption]

Dear Sir/ Madam,

The Eset Endpoint Encryption has any file Type and File Size of Limitation? 

Thank you.