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  1. @MartinK i restartet the "EP Server" - Service and Uploaded the Logs trace0.log i hope these a helpful and give us a hint about the problem trace1.log trace2.log trace3.log trace4.log trace5.log trace.log
  2. @MartinK are the provided information helpful?
  3. Hello MartinK, i uploaded the trace.log from the EP Server. I put a VM in the same subnetwork as the EP server and the agent status is still unknown /grey. I also triple checked the name resolving, on the VM with nslookup and ping. The client can resolve the IP of the EP Server. The problem is not only on windows clients also on MAC OS, Windows 10 Clients and Windows Servers. Could you tell me what i should check within the configuration policy's? Best Regards trace.log
  4. Hello MartinK, thanks for your reply. I am using MSSQL Server 2014. I uploaded a short summary of logs from a client From the client i can reach the server on port 2222, tested with telnet. How do i determine this? Best Regards log.txt
  5. Hello, i have the following problems with our ESET Protect environment. A Few weeks ago i update the EMC to ESET Protect and after a 2 weeks i noticed that the "Product version status" dashboard was showing me the "Agent" status in grey instead of green or red. I am using ESET PROTECT (Server), Version 8.0 (8.0.1258.0) and for the clients ESET Management Agent 8.0.1238.0 And the second problem: When i try to create a new "all in one installer package" i cant find any version for my client (ESET Endpoint Security 8.0.2028.0) the repo
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