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lesleya

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About lesleya

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    U.K.
  1. Thank you Marcos Yes I'm using the latest version. So I raise a support ticket with ESET not Windows?
  2. Recently I have had a number of alerts to say that my phantom account has been used. I haven't actually logged in using the phantom account. What might be the cause of this and how to resolve it?
  3. I recently purchased ESET smart security. I have been taken to various password screens. One of the early ones seemed to not allow me to include special characters in my password - is this correct? Seems rather limiting for security software. Then, when I entered the password the email and password combinations didn't work, so I click on forgot password, am taken to email message, which takes me to reset, and I need the recovery password. Then, when setting up the ESET password recovery manager there was a screen which showed the recovery password. I opened another screen to save the recovery password - but then the recovery password itself disappeared. I have saved the master password, but I am not prompted for this - or at least I can't get in without the recovery password. So then I open a new account with a different email, and associate this new email address with my licence. But still don't have a way of resetting my password without going through the recovery key option. I know the confusion is between getting the right password for the ESET platform, and 2) for the password manager. I think I might need to start again. How do I delete all of these accounts without losing my licence?
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