RicardoDeLoco
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Posts
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Kudos
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RicardoDeLoco gave kudos to Outcast in "ESET LiveGrid is not accessible ... The credentials used to access ESET LiveGrid servers are not correct."
Sounds to me like ESET's failover was manual and not automatic, and software clients aren't smart enough to retry before throwing an error. I bet rebooting the affected machines or perhaps simply recycling their network adapters will magically "resolve" the issue at least some of the time. The clients will be forced to reconnect, and they should reconnect to functional servers in so doing.
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RicardoDeLoco gave kudos to Marcos in "ESET LiveGrid is not accessible ... The credentials used to access ESET LiveGrid servers are not correct."
That's weird since the communication was redirected to other data centers with servers that work alright.
Please carry on as follows:
- enable advanced Web Control logging in the advanced setup -> tools -> diagnostics on a machine where the issue persists
- open an arbitrary website in a browser
- disable logging
- collect logs with ESET Log Collector and upload the generated archive here.
