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gochoa

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  1. Both server and agent trace.log is attached Server_trace.log Agent_trace.log
  2. Hi MartinK thanks for you reply, When I was run the script, this is the output Creating 'install' directory path: /opt/eset/RemoteAdministrator/Agent Creating 'config' directory path: /etc/opt/eset/RemoteAdministrator/Agent Creating 'data' directory path: /var/opt/eset/RemoteAdministrator/Agent Creating 'Pki Cache' directory path: /var/opt/eset/RemoteAdministrator/Agent/pki.eset.com/ Creating 'logs' directory path: /var/log/eset/RemoteAdministrator/Agent Creating 'libs' directory path: /opt/eset/RemoteAdministrator/Agent Directories created Cleaning database scripts from path: /opt/eset/RemoteAdministrator/Agent/setup/Database The archive will be extracted to: /opt/eset/RemoteAdministrator/Agent Extracting, please wait... Checking OpenSSL ... done [OpenSSL 1.0.2k-fips 26 Jan 2017] GUID loaded from config-file with value: 07b42969-fbd9-4de9-8a70-55fa45e3761b Installed version loaded from config-file is: 8.0.2216.0 Checking installed version ... Status of current installation is: REPAIR Reading previous configuration settings Previous configuration read ('hostname': '127.0.0.1', 'port': 2222) Using previous connection settings 'hostname': '127.0.0.1', 'port': 2222 Loading correct GUID... Loading of GUID was successful (new GUID = 07b42969-fbd9-4de9-8a70-55fa45e3761b) Creating config file: /etc/opt/eset/RemoteAdministrator/Agent/config.cfg ... Creating 'modules' directory path: /var/opt/eset/RemoteAdministrator/Agent/Modules/ Moving ESET Modules from '/opt/eset/RemoteAdministrator/Agent/setup/Modules' to /var/opt/eset/RemoteAdministrator/Agent/Modules/... Reading database status... Failed reading database. 1203: Error '2' occurred while reading database: Current locale settings are invalid Cleaning up setup directories
  3. Hi After click upgrade on contextual menu, eraserver service not start. trace.log 2021-03-04 02:12:27 Information: Kernel [Thread 7f5ab2792740]: Unloading module: CUpdatesModule 2021-03-04 02:12:27 Information: Kernel [Thread 7f5ab2792740]: Unloading module: CTranslatorModule 2021-03-04 02:12:27 Error: Service [Thread 7f5ab2792740]: [MySQL][ODBC 8.0(w) Driver][mysqld-5.6.40]PROCEDURE era_db.usp_static_object_ids_get does not exist (1305) ra-upgrade-infraestructure.log Initialized log file: /var/log/eset/RemoteAdministrator/EraAgentInstaller.log ESET Management Agent Installer (version: 8.0.2216.0), Copyright © 1992-2020 ESET, spol. s r.o. - All rights reserved. Creating directories... Creating 'install' directory path: /opt/eset/RemoteAdministrator/Agent Creating 'config' directory path: /etc/opt/eset/RemoteAdministrator/Agent Creating 'data' directory path: /var/opt/eset/RemoteAdministrator/Agent Creating 'Pki Cache' directory path: /var/opt/eset/RemoteAdministrator/Agent/pki.eset.com/ Creating 'logs' directory path: /var/log/eset/RemoteAdministrator/Agent Creating 'libs' directory path: /opt/eset/RemoteAdministrator/Agent Directories created Cleaning database scripts from path: /opt/eset/RemoteAdministrator/Agent/setup/Database The archive will be extracted to: /opt/eset/RemoteAdministrator/Agent Extracting, please wait... Checking OpenSSL ... done [OpenSSL 1.0.2k-fips 26 Jan 2017] GUID loaded from config-file with value: 07b42969-fbd9-4de9-8a70-55fa45e3761b Installed version loaded from config-file is: 7.0.471.0 Checking installed version ... Status of current installation is: UPGRADE Reading previous configuration settings Previous configuration read ('hostname': '127.0.0.1', 'port': 2222) Using previous connection settings 'hostname': '127.0.0.1', 'port': 2222 Loading correct GUID... Loading of GUID was successful (new GUID = 07b42969-fbd9-4de9-8a70-55fa45e3761b) Creating config file: /etc/opt/eset/RemoteAdministrator/Agent/config.cfg ... Creating 'modules' directory path: /var/opt/eset/RemoteAdministrator/Agent/Modules/ Moving ESET Modules from '/opt/eset/RemoteAdministrator/Agent/setup/Modules' to /var/opt/eset/RemoteAdministrator/Agent/Modules/... Reading database status... Database read successfully. Database status is 'DB_UPGRADEABLE' Database status is 'DB_UPGRADEABLE'. Database exists and will be upgraded Upgrading database. Database upgraded. Resetting configuration... Resetting configuration was successful. Setting connection into config... Connection set successfully. Resetting replication interval... Replication interval reset was successful. Reset of log filter... Reset of log filter was successful. Copying installer to target destination: /opt/eset/RemoteAdministrator/Agent/setup/installer_backup.sh File ownership set to: root:root Setting auto-start service... Installing SELinux policy... done Any idea to fix the problem
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