Pabs

I did have issues with connecting to livegrid yesterday, when I configured GEO-IP filtering on my perimeter firewall appliance. Afterwards, I made a few exceptions for IP ranges related to the livegrid servers so that should be OK now and ESET endpoint security no longer displays the connection issues warning related to livegrid. To test the file download I had to make a quick exception since the IP resolves to Germany, but I was able to do that and it did show up as suspicious and was blocked. I think I might know what caused the TCP port scanning... I was messing around with spicewo

Hi Marcos, I've attached the logs from today, please let me know if I missed anything or if you need anything additional. Also, thank you kindly for the help. ees_logs.zip

Hello, I am seeing a large number of TCP Port Scanning Detections in the ESET Protect Cloud portal, all of which *alarmingly* are coming from my machine's private IP address. My question is, how can I drill down / troubleshoot on my machine to figure out what the root cause of this is? Thank you in advance for any assistance.

Hi Marcos, Thank you for your reply. This info helps, as I was worried this would be the case every time. Unfortunately, I cannot restart my production servers whenever I would like, so the update making real time protection non functional is somewhat of a hassle because I either need to perform an emergency reboot, or schedule a restart overnight. Until the restart happens the system will remain unprotected and that is obviously not good. However, it would be nice to see a warning in the protect cloud console when performing a task for update without automatic reboot as to whether o

Hello, I run ESET File Security on my production windows servers. Can someone please explain to me why updating the software makes real-time protection nonfunctional? This seems like a huge product flaw. What I would like to do is update the application, and schedule a time for the server to restart. Real-time protection should remain functional until the time of the restart. Why even allow updates to be applied without a reboot if this is going to be the result?