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    rishav gave kudos to MichalJ in ESET ESMC and EEI agents are installed without file security for windows .   
    And if you attempt to install File Security via "software install task", what is the reported error (as I assume, that such attempt would fail). 
    What I would do in this case, is try to login to the affected machine in safe mode, and execute eset uninstaller, to remove any remains of EFSW installation, and also the EEI, and once the system is "clean", reinstall those components from scratch. It might indicate a corrupted EFSW install. Also, is this machine reporting any events to EEI server, or reporting any functionality problems in EP console? 
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