Hello Eset Support:
I have not been able to NOD32 to automatically update with my Firewall on as others have mentioned. This has been going on for months now. I am using latest version 2.5.8 of Evorim Free FIrewall, and I have to shut the firewall down to click and update NOD32. Windows 10 21H1 64 Bit Firewall is off. The error message states:
"The ESET Push Notification Service servers cannot be reached
this could be due to an outage or a problem with your network connection."
"Allow access to ESET push Notification Service servers on firewall"
I am aware that this was caused by Eset changing the update servers to enhance security awhile ago. and I can Ping the servers when the Firewall is shut down, but I cannot get the updates to initialize with the Firewall on. In formation online point to the Firewall is blocking communication with epns.eset.com on port 8883. I did try to add permission for this on Evorim's Free Firewall by creating a Zone to ALLOW for communication with epns.eset.con through port 8883, but this did not work.
Other files are also configured in the firewall to be ALLOWED like ekrn.exe but to no avail.
This is very frustrating. And after being very long time customers of NOD32, we are ready to move on to a competitors Antivirus if we cannot get this resolved.
We do not really want to do that, but at this point we will if we have to and we cannot redolve this issue in the next week or two.
Any help would be much appreciated.
Jay