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robmorin

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  1. Hello all... I am receiving warnings of Arp cache poisoning and duplicate ip address in the detection tab on protect cloud portal. But i am not sure what to do here? some users are complaining of pop ups every couple minutes indicating arp cache poisoning, to the point working becomes very irritating. Here is a quick screen shot of whats going on... I am not sure what they actually mean... I do not know how duplicate ip address are possible when using dhcp. Everyone works remotely so openvpn is being used to connect to the office lan... Any help appreciated
  2. So....... is it available yet? Last week has come and gone.... Updates?
  3. Ok great, looking forward to it... Thanks...
  4. Hello, anyone know when Linux EP AV 7.1.9 client will be ready, i have half dozen users that are not protected, because they are running Kernel 5.8 Thanks and stay safe everyone!
  5. Thanks for the update, but i have made at least 4 requests since Monday... I will give your "US Colleagues" the benefit of the doubt this time. I look forward to the files.... was there a post put up regarding this incompatibility with kernel 5.8? Have a great and safe day!
  6. The last case i received an email about is : Case #485500 The one before that was, Case #484068 I filled out the online form twice before the above mentioned Cases, only to not receive any emails at all. I attached logs to these forms I filled out, so not sure where all that ended up. I only came to these forms because Customer support is too slow... When I pay for a product as much as I did for Eset, I expect 24 hours is max time for support response. not 72 hours. As mentioned before logs are attached to previous post. Please advise
  7. Ok so I bought Eset Endpoint Antivirus Protect cloud online from your website for $1600, no distributor is needed. You are my help. I have my logs where do i upload them, I have opened 4 tickets in the last 4 days with no response that is why I am in these forums!! I am not going to fill out that useless form for the 5th time, I am attaching the logs to this post. Please Advise. HardentStrace.zip HardentLogs.zip
  8. Ok so 2 of the 6 users disabled secure boot, and still have the same issues... What else to try now?
  9. You got 20.04 LTS working??, I have 6 PCs i cant get it to work on, any tips?
  10. So after a system update and reboot i get this now.... Real-time file system protection is non-functional ???
  11. Hello all, first off Eset Customer Support is trash. I have paid a lot of money for Eset Protect cloud, and I have been sending support requests in only to never get answers back, is this company still operating? Ok now on to my problem... Ubuntu 20.04 , "Product is installed but it is not running" on my Protect Cloud panel. I have 5 workstations that give this error. Can't seem to get any support form Eset or find much via google. Anyone else come up with this issue? The client install the Linux agent just fine and it reports in. But when the client install Endpo
  12. So just realized they are all 16.04 and its not supported, sadly. They will try to update to 18 in the coming weeks. That leaves the Mac... Any suggestions...?? Thanks...
  13. Hey all... So I have 3 Linux machines and a Mac that have fresh installs of Eset EP AV, they always show the below errors on the Protect Cloud admin panel I have email them and asked them to do a couple commands to see if eset is at all running ps -auwx|grep -i eset and grep - eset /var/log/syslog WHile I am waiting on a response from them, any suggestions? Thanks and have a great day!
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