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antoniu200

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Posts posted by antoniu200

  1. They are archives of videos from Google Takeout. I suppose that would use the latest HTTPS standard, but I could check.

    I don't know whether such archive exists publicly, but from Google Takeout they certainly are not public.

    Thing is, ESET starts building up on memory usage even if Firefox just creates the 40 GB file, without the file being fully downloaded. The memory keeps going up even if I stop the download and erase the file.

    I tried grouping the videos in 4 GB files and even then ESET is using a lot of memory: up to 2.5 GB.

     

    EDIT: I also disabled ESET scanning new files, but the same thing happens.

  2. Hello!

    At the beggining of the month, I tried to link my ESET license to my.eset.com account and that required email confirmation. I never received the email to confirm the link between the license and the account. So, I contacted ESET support to help me with this. I never receuved any email from them after submitting the issue and no confirmation email to say the issue was sent to ESET. So, I tried again today. Still no confirmation email that my issue was sent to ESET.

    I checked my Gmail settings: no addresses are blocked. The spam folder is also empty.

    What can I do in this case? I am 100% certain I entered the right email address.

    EDIT: I do seem to receive emails from myESET when I log into the website.

  3. 13 minutes ago, Marcos said:

    The logs didn't show any excessive reading by ekrn (2,5 MB), however, the IO time spent is extremely high. Looks like a hw issue since this is something that we cannot influence.

    image.png

    That's really bad news.

    I checked my SSD just now with CrystalDiskMark, but it shows 94% health. Is that bad?

    Should I try to keep Advanced Logging enabled, since I cannot trigger the issue? Basically, is it for sure a HW issue? Is it worth trying to search EIS logs anymore?

    If not, can the folks here at ESET Forums help diagnose such HW issues?

  4. 24 minutes ago, Marcos said:

    Since logs must be collected at the point when the issue occurs, providing them at this point would be of no use.

    Well, a quick update. While the problem mentioned in this thread disappeared (or at least so it seems), the High Disk Usage problem re-appeared. I will soon post new logs with "Details for Tech Support" enabled on my other thread, please take a look at them.

  5. On 11/24/2020 at 2:58 PM, Marcos said:

    Please uninstall ESET and install v14 with default settings. Should certain websites be blocked, carry on as follows:
    - enable advanced logging under Help and support -> Details for tech. support
    - reboot the machine
    - reproduce the issue
    - stop logging
    - collect logs with ESET Log Collector and upload the generated archive here.

    Sorry I didn't post logs yesterday, didn't get the time.

    However, what I did is I uninstalled EIS 13 normally, without using ESET Uninstaller, but from the Control Panel, and installed EIS 14 right over. After switching the Firewall to Interactive Mode and opening Firefox, I immediately got a request from ESET to allow incoming and outgoing connections with Firefox, request I didn't receive when I experienced the aforementioned issue. The version of ESET is 14.0.22.0, the version of ESET installed when I had the issue was 14.0.22.0 (also present on the latest version of EIS 13) and the version of Firefox this has appeared on is 83.0. Since yesterday, when the issue was last present, the installation of Firefox has not been changed or updated, no setting has been toggled on or off.

    In the end, I have absolutely no clue what caused it, was solved it or what I should do to not experience it again. If somebody else experiences this problem, I hope they'll be able to offer more details and logs. Unfortunately, I cannot, since the issue seem to have gone away on its own?!

    Would it help if I collected the logs anyway, or do logs get deleted if ESET is uninstalled?

  6. On 11/14/2020 at 10:43 PM, Nick-ZG said:

    Is anyone going to look into this, or should I give up on ESET completely?

    This is the exact issue I have recently had with ESET. Turns out, a possible fix is an in-place upgrade for Windows. It can be achieved by creating an installation media for Windows using the Media Creation Tool from Microsoft's website and launching the installation while Windows is still running. That will trigger an upgrade of Windows.

    I suggest trying this, it seemed to solve my issue, at least temporarily.

  7. 21 hours ago, Marcos said:

    Please uninstall ESET and install v14 with default settings. Should certain websites be blocked, carry on as follows:
    - enable advanced logging under Help and support -> Details for tech. support
    - reboot the machine
    - reproduce the issue
    - stop logging
    - collect logs with ESET Log Collector and upload the generated archive here.

    Thank you for your response, will come back with some logs in about 9 hours, as right now I don't have the time to install and reinstall ESET.

    20 hours ago, itman said:

    Does this issue only occur in FireFox? Temporarily use a different browser and determine if the issue persists. If it doesn't, the issue is with Firefox.

    Firefox by default now enables DNS over HTTPS; i.e. DoH, using Clouldflare DNS servers. You might have an issue connecting to those servers in Romania for some reason. You can temporarily disable DoH in FireFox and determine if that solves the issue.

    That setting is already disabled, using Firefox 83.0. It may be enabled if the configuration file for Firefox was created using some new version, but the version of Firefox that created the configuration file on this system was from ~2 years ago.

    Anyway, what makes you think it could be Firefox, since the issue doesn't exist on any other system I own (all of them use ESET in combination with Firefox) and the issue disappears as soon as I uninstall ESET?

  8. I downgraded to EIS 13. This time, without even switching to Interactive Firewall, ESET started blocking most websites as soon as I installed it.

    I'm not sure what I did to deserve total silence, but can I get some help? It's been more than a month since I have started experiencing problems.

    I really don't want to switch protection solutions, I've been using ESET for almost 10 years, but if this is the kind of support I'm getting, then I will be switching.

  9. Hello!

    After a reinstall of ESET Internet Security and an in-place upgrade of Windows, I set my firewall up for Interactive use and as soon as I rebooted the OS, while allowing all Internet communications requested by programs thorugh ESET, sometimes some websites get blocked by ESET Firewall.

    They either render incompletely, either they don't load at all. Firefox reports that the server I'm trying to access cannot be found. Disabling ESET Firewall fixes this issue, but no setting inside the program does. I tried disabling all rules created by me through the ESET prompts, switching to Automatic Firewall. Sites get blocked even while in Firewall Learning Mode.

    Another thing that fixes the issue is reinstalling EIS, but it seems like it reappears after I toggle the Interactive Mode for the firewall.

    Any help for diagnosing this issue? To me, it seems like an issue with EIS 14, this issue hasn't been present with older EIS versions on my system. Other systems activated with my license use Automatic Mode, so I cannot test further.

  10. I couldn't stand the problem anymore, decided to do an in-place upgrade. That only works if the installation media is the same compilation or greater than the installed version of Windows.

    That seems to have taken care of the issue for now, but all the installed updates are gone. If it occurs again, I'll update this thread.

    If Marcos can notice something out of place in the logs I sent, their reply is welcome.

  11. Situation update: after a Wake from Sleep of the system, the disk usage spiked again - something that hasn't happened before. It only happened after a power off, power on cycle.

    It seems like the System process (I think explorer.exe, not sure) consistently reads and writes to the disk, then ESET kicks in and reads and writes to the disk.

    I will soon send you a new set of logs.

  12. Thanks for the response! Forgot to mention in the OP that I'm using ESET Internet Security 64 bit.

    Sent you a PM with logs collected while the issue was present. However, ESET turns off Advanced OS Logging after a reboot, so I'm not sure if the information collected is good. I reactivated the option after the reboot while the disk was seeing high usage from ekrn, I hope that helps.

    As a situation update, it seems the issue only appears if Fast Startup is used. At normal startup, no such high disk activity is present, but the issue completely disappears if ESET is uninstalled.

  13. Hello!

    In the last month, ekrn.exe has been reading a lot at the Windows startup, so much that my welcome screen takes about 2 minutes on an SSD. I tried reinstalling ESET with esetuninstaller.exe and disabling startup scan, none helped. I have three more PCs running ESET Internet Security and none of them have this issue.

    Using Windows 10 x64, Xeon X5650 CPU, 16 GB DDR3, Kingston A400 as (C:) drive. I have 2 more physical disks in my system, none of them see such read activity.

    What could be the cause? Can this be solved without fully reinstalling Windows?

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