I purchased ESET Smart Security Premium on Friday, November 13th, 2020 at 8:08 PM EDT for up to ten devices for one year. I visited the ESET support site for home users and I filled out the form to request a full refund. If I am correct, then there should be a thirty-day refund policy, correct? How long does it take to get a full refund from ESET North America? I bought this security software product directly from the ESET North America website. Thank you.