I use ESET Mobile Security on my phone and I have the Anti-Theft mode activated. I also installed the SMS Tool to control my phone more easily in case if it is not connected to the internet.
I added 3 trusted contacts, but when I wanted to test these commands, these didn't had an effect on the phone. For example, I tried "eset lock (my password)", but the phone wasn't locked. I also mention that the app has administrator privileges.
How can I solve this problem? My phone is an Xiaomi Redmi Note 8 Pro, with Android 10.