disappointed

That's because Amazon is a seller, not a manufacturer of the microwave. It I bought Windows, it doesn't matter where I bought it or who I bought it from, as long as the key is legit, I can always contact Microsoft directly and get support from them directly. Microsoft would never tell me to "contact the seller to receive support for Windows". After your explanation, I understand that ESET works differently, but such approach is very user-unfriendly, especially because you do not allow someone from Lithuania to purchase a key directly from you. So if I want to purchase an ESET product with an ability to receive support directly from ESET and not from (re)seller there's literally no way for me to do that. As you have explained to me that I would be able to receive support in English from ESET Romania, and I can legally use the key purchased from them in Lithuania, I have decided to keep and use that key.

Many people in this very thread agreed with me that the communication of the Lithuanian ESET representative was inappropriate, and I don't understand why you STILL keep defending them and trying to argue they did nothing wrong. They DID accuse me: 5:55:18 PM‎ Consultant: that's not your license 5:55:39 PM‎ Consultant: looks like a pirated key Because it IS my license, it is active at this moment on the computer I am on, literally right now. They refused to help me several times: 1. 6:00:42 PM‎ Me: Can you send me a link to information about how keys are delegated to countries? That's the first time I'm hearing about this. I registered the key using Internet Security downloaded from eset.com while being in Lithuania. 6:00:49 PM‎ Consultant: unfortunately, we only provide information for purchases in our country. I was asking a general question (how keys are delegated to countries), so it should have made no difference which country my previous license was purchased in. It would have made sense if I was asking for information about the license, but I was not. 2. 6:02:56 PM‎ Me: That's great, but I don't understand why you refuse to provide information when I am now trying to purchase the key here, and on top of that you are accusing me of piracy, when the key is clearly purchased legally. You still haven't sent me information when it would be written that it's not allowed to use a key purchased in another country in Lithuania. Again they refused to answer my question (show where it's written that it's not allowed to use a key purchased in another country in Lithuania), and instead replied with irrelevant information that they can't renew the license, which I was not asking them about anymore. 6:03:03 PM‎ Consultant: now you can purchase only a new license, because we can't renew that key 6:03:15 PM‎ Consultant: eset is sold according to regions 6:03:36 PM‎ Consultant: and we can't renew foreign license, unfortunately 3. 6:03:44 PM‎ Me: Show me where is says on your website that using a key purchased in another country is "piracy". 6:04:23 PM‎ Consultant: we won't discuss this, I am only telling you what we can do The consultant openly said "we won't discuss this" and refused to answer my question (show me where is says on your website that using a key purchased in another country is "piracy"). If you read the full thread, you can see I already purchased a new key from eset.ro, because someone in the forum advised me to use a U.S. VPN, and that's where I got redirected after using it. But I now understand that by doing that I still voided my ability to receive support on eset.com, so the only thing I am interested right now is how to transfer or exchange that key to one from eset.com, or in any other way enable me to receive support from eset.com. For the reasons I have explained several times, but which you refuse to accept or understand (even though several people in this thread agreed with me), I do not want anything to do with people who were rude to me (ESET Lithuania).

Then it would be a Lithuanian key, and I would still need to deal with the rude and unhelpful Lithuanian support if I ever had any problem. That's why I wanted to purchase directly from eset.com, so I could work with someone who doesn't automatically treat me as a criminal. To reiterate, the main point of my post was not keys, licenses, license prices, or sellers (legitimate or not), it was the rude behavior of Lithuanian ESET support representative.

The problem was that they accused me of piracy and refused to provide me information. I did want to purchase a new license in Lithuania, that's literally why I contacted them. I changed my mind because they insulted me and refused to help me. I don't know why that's so hard to understand.

I agree, and like I wrote in my previous comment, all of this could have been easily avoided:

In reality it's the opposite of what you claim, especially with Microsoft. There was a case in my country started by the government against people who downloaded pirated/cracked Windows versions. Microsoft wanted nothing to do with it and the government lost the case. Also, several years ago (actually more like 15 years ago), Microsoft was giving out legit licenses to anyone who provided them a pirated Windows CD and disclosed where they purchased it from (i.e. you could bring a pirated Windows CD to Microsoft and they would give you a legit Windows license). This happened in my country (Lithuania), so maybe in the U.S. Microsoft's approach is very different.

This is how it SHOULD have went: Consultant: Hello, how can I help you? 5:52:56 PM‎ Me: Hello, I wanted to renew my ESET internet security license. On the website it's written that when renewing a license, the new license should be cheaper, but on the last step the price remains the same as when buying a new license, e.g. 92.37€ for three years. 5:53:55 PM‎ Consultant: Can you please let me know your current key? 5:54:10 PM‎ Me: EAV-********** [edited] 5:54:32 PM‎ Me: License ID: ***-***-*** [edited] 5:55:18 PM‎ Consultant: Oh no, it looks like this key was activated several times, while only being valid for one computer. This sometimes happens when key resellers sell the same key to several people. I'm sorry this happened to you, but I'm afraid that because of that, we won't be able to apply a discount for renewal. Of course, you're still very welcome to purchase a new key from us. If you don't mind me asking, maybe you remember where you purchased the current key from? 5:52:56 PM‎ Me: Sorry, I don't remember as it happened a long time ago. That's ok, I will buy the new key now, thanks for your help. 5:53:55 PM‎ Consultant: No problem, have a great day!

I tried to purchase a key today from eset.lt. They refused to help me and accused me of being a pirate (this is how this thread started). Don't be surprised that people seek other distributors to purchase keys from (and in the process purchase keys from illegitimate distributors), if you insult and turn away customers who literally came to you with the intent of making an immediate purchase.

The license is valid, it's literally still active on the computer I am typing from. It should not be customers responsibility to figure out whether reseller is legit or not. If I bought a key, entered it into software downloaded from eset.com, and the software accepted the key as legit (without me using any cracks or additional software or modifications), then, as far as I'm concerned, the key is legit, because there's literally no way for me to know that it's supposedly reused. ESET should focus on closing down these illegitimate key resellers and/or disallowing such keys to be registered using ESET software in the first place, instead of blaming the customers. If that helps, I found the store I purchased the key from by going to google and searching for something like "buy ESET internet security" (don't remember exact phrasing). Then I clicked one of the first links in the results (might have been a link from the google ads). Since it was 2 years ago, I doubt that will help, but I don't have more information than that.

I disagree, I would say it was unreasonable and inappropriate, but I don't think that by continuing to chat here anyone will help me, so I will be leaving. Everyone else can read this thread and decide for themselves whether such behavior was reasonable or not.

The price on eset.com and eset.lt is almost identical, so I don't think VAT has anything do to with this. On eset.com (Internet Security, 3 years): $109.98 = 93.04 EUR On eset.lt (Internet Security, 3 years): 92.37 EUR Therefore on eset.com it's even slightly more expensive, so I don't see the issue for ESET if I pay more, not less.

I was not talking about you, I was talking about ESET Lithuania consultant.

They claimed that, but previously they have written: 5:55:18 PM‎ Consultant: that's not your license 5:55:39 PM‎ Consultant: looks like a pirated key So claiming "I did not accuse you of piracy" was absurd and false.

I'm not going to purchase from someone who insulted me when I tried to get customer support. Why do you then allow your local distributors to insult people if you also not allow people to purchase from different distributors? I am NOT purchasing from someone who accused me of being a "pirate". If there is no possibility for me to legally buy the key from a different distributor, then I would rather buy a different Antivirus, even though I used ESET for years and recommended it to everyone who asked me about antivirus software.

So are you not going to help me to solve this? All I want is a key purchased from ESET where I would not be insulted when I try to get customer support. Can you help me achieve that please?